Terri-Lynne Schmidt
Moose Jaw,Saskatchewan
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
19
19
years of professional experience
Work History
Office Assistant / Receptionist
NuFloors Fernie
03.2018 - 03.2020
- Completed clerical tasks such as filing, copying, and distributing mail
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Contributed to a positive work environment by fostering open communication among colleagues
- Ordered office supplies and kept office stocked with needed resources to operate smoothly
- Increased customer satisfaction by providing professional and courteous front desk support
- Expedited document processing with accurate data entry and timely filing
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Sales Associate
Open Road / Boutique of Leathers
03.2013 - 04.2017
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Engage with customers to build rapport and loyalty
- Helped customers locate products and checked the store system for merchandise at other sites
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Answered customer questions about sizing, accessories, and merchandise care
- Prepared merchandise for the sales floor by pricing or tagging
- Managed returns, exchanges and refunds in accordance with store policy
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Personal Fitness Trainer / Reception
Planet Fitness / BodyFit Fitness
04.2001 - 08.2012
- Evaluated, planned and administered proper technique programs to restore function and prevent disability
- Provided exceptional customer service to obtain new clients through referrals
- Adapted workout programs based on ongoing progress assessments, ensuring continued improvement towards client goals
- Conducted fitness orientation programs for new members
- Kept detailed records of personal training procedures and client progress after each session
- Designed and executed individual and small group exercise fitness programs and regimens
- Boosted client motivation through consistent encouragement, support, and goal-tracking during workout sessions
- Worked with clients to improve overall endurance, strength, flexibility and balance
- Educated clients on the benefits of a balanced diet, offering dietary guidance in conjunction with exercise routines for optimal results
- Devised personalized programs and nutritional plan for clients to achieve optimal results
- Provided exceptional one-on-one instruction by focusing on each client's unique learning style
- Taught clients how to properly operate exercise equipment
- Reduced injury risk for clients by emphasizing the importance of proper form and technique during exercises
- Trained clients during strength training, cardiovascular exercise, and stretching
- Promoted fitness classes to boost gym attendance.
Personal Trainer
Self - Employed - BodyBalance
09.2003 - 06.2007
- Conducted comprehensive fitness assessments, setting realistic goals for each client's unique needs and abilities
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed
- Organized outdoor fitness boot camps to provide clients with diverse and challenging workout environments
- Analyzed client feedback to continuously improve training programs and client satisfaction
- Led recovery and flexibility sessions to reduce risk of injury and improve overall physical wellness
- Cultivated strong relationships with clients, resulting in a high rate of referrals and new business
- Collaborated with healthcare professionals to design safe and effective programs for clients with medical conditions
- Educated clients on proper exercise techniques, reducing risk of injury during workouts
- Offering nutritional guidance to complement fitness programs, contributing to improved client health outcomes
- Adapted training methods to accommodate clients with special needs or limitations, ensuring inclusive fitness opportunities
- Maintained up-to-date knowledge of fitness training methods to inform approach
- Motivated clients to stay on track with fitness goals with a positive and friendly approach
- Conducted a core training class twice a week for firefighters at three of the fire halls in West Kelowna, BC
Education
BCRPA, Fitness Trainer Course -
Kelowna, Okanagan University College
West Kelowna, BCParalegal Diploma, Completed the program with a 91.19% average and Honors recognition. -
Calgary, Alberta10.2022
Skills
- Multitasking
- Excellent Customer Service
- Work Efficiently in a Team Environment
- Strong Attention to Detail
- Expertise Organization
- Significant Aptitude in Communications
- Microsoft Word, Excel, Office
- Dependability
- Filing and Record Keeping
- Tactful
- Positive Attitude
Volunteer Experience
Grace Lutheran Church, 09/2004, 04/2005, Youth Worker, Worked with Teens in life discussions and traveled ski trip
References
- Sue Brigliadori, Calgary Legal Team, Calgary, AB, 587-387-2830, 825-413-1575, sue@calgarylegalteam.ca
- Kamaal Zaidi, Calgary, AB, 403-465-0590, kamaal.zaidi@reevescollege.ca
- Mike LeNevue, Nufloors, Fernie, BC, 250-423-4314, 250-423-1105, mike@nufloorsfernie.ca
- Paul Wortley, Nufloors, Fernie, BC, 250-423-9512, p.wortley1@gmail.com
Timeline
Office Assistant / Receptionist
NuFloors Fernie
03.2018 - 03.2020
Sales Associate
Open Road / Boutique of Leathers
03.2013 - 04.2017
Personal Trainer
Self - Employed - BodyBalance
09.2003 - 06.2007
Personal Fitness Trainer / Reception
Planet Fitness / BodyFit Fitness
04.2001 - 08.2012
BCRPA, Fitness Trainer Course -
Kelowna, Okanagan University College
Paralegal Diploma, Completed the program with a 91.19% average and Honors recognition. -
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