Terri-Lynn Pike
Conception Bay South,NL
Summary
Highly analytical, communicative, and collaborative professional with a proven track record of adapting quickly to new environments. Committed to contributing to team success and continuously developing professional skills. Recognized for positive attitude and strong commitment to continuous learning and personal growth.
Overview
27
27
years of professional experience
Work History
SERVICE SUPPORT TECHNICIAN
Customer Experience
09.2015 - Current
- Manage technicians’ workloads daily
- Manage a high-level call flow and respond to technician's needs
- Respond to emails regarding installation and repairs
BUSINESS SERVICE REPRESENTATIVE
Customer Care Operations
11.2011 - 08.2015
- Handling inbound customer requests for business products, services, equipment and billing, while working in different key systems
- Demonstrating the ability to work in a fast pase environment with minimal supervision
CUSTOMER SERVICE REPRESENTATIVE
Bell Aliant
10.2008 - 11.2011
- Communicating through e-mail to other internal departments to ensure all work is complete so orders can be completed
- Demonstrating excellent multi-tasking skills while speaking with our internal customers and completing outstanding work orders
CUSTOMER SERVICE REPRESENTATIVE
Bell Aliant Customer Service
06.2007 - 09.2008
- Handling inbound customer requests for their services and proactive solution selling
- Demonstrating the ability to work in a competitive environment with minimal supervision and having a desire to be part of a sales-oriented team
CUSTOMER SERVICE REPRESENTATIVE
Aliant Mobility Customer Service
10.2006 - 05.2007
- Speaking with customers daily while performing good customer service skills
- Determining customers’ service requirements and making sure their services are meeting their needs
BUSINESS SERVICE REPRESENTATIVE
Aliant Corporate Mobility
05.2005 - 09.2006
- Answering calls from business customers to determine their service requirements
- Dealing with irate customers and facilitating trouble resolutions to help solve their problem
CUSTOMER SERVICE REPRESENTATIVE / RECEPTIONIST/SWITCHBOARD
NewTel Mobility
08.1998 - 09.2002
- Answering and directing telephone calls
- Dealing with customers on both a face to face and telephone level; performing general office/clerical work
Education
OFFICE ADMINISTRATION - Important Courses: Office Procedures, Records Management, Desktop Publishing, Introduction To Business, Communications, Microeconomics, ACCPAC Simply Accounting, Keyboarding (50 Wpm), Organizational Transcription, Microsoft Office
Cabot College
St. John's, Newfoundland05.1996
LEVEL III DIPLOMA -
Herdman Collegiate
Corner Brook, Newfoundland06.1988
Skills
- Troubleshooting abilities
- Customer service
- Decision-making
- Appointment scheduling
- Videoconferencing
Timeline
SERVICE SUPPORT TECHNICIAN
Customer Experience
09.2015 - Current
BUSINESS SERVICE REPRESENTATIVE
Customer Care Operations
11.2011 - 08.2015
CUSTOMER SERVICE REPRESENTATIVE
Bell Aliant
10.2008 - 11.2011
CUSTOMER SERVICE REPRESENTATIVE
Bell Aliant Customer Service
06.2007 - 09.2008
CUSTOMER SERVICE REPRESENTATIVE
Aliant Mobility Customer Service
10.2006 - 05.2007
BUSINESS SERVICE REPRESENTATIVE
Aliant Corporate Mobility
05.2005 - 09.2006
CUSTOMER SERVICE REPRESENTATIVE / RECEPTIONIST/SWITCHBOARD
NewTel Mobility
08.1998 - 09.2002
LEVEL III DIPLOMA -
Herdman Collegiate
OFFICE ADMINISTRATION - Important Courses: Office Procedures, Records Management, Desktop Publishing, Introduction To Business, Communications, Microeconomics, ACCPAC Simply Accounting, Keyboarding (50 Wpm), Organizational Transcription, Microsoft Office
Cabot College
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