Terri-Lynn Knight
Cold Lake
Summary
Dynamic Licensed Practical Nurse with Alberta Health Services, seeking a career change. Highly organized and adaptable, consistently managing time-sensitive tasks under pressure while working collaboratively with others.
Overview
20
20
years of professional experience
Work History
Licensed Practical Nurse
Alberta Health Services
06.2012 - Current
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
Licensed Practical Nurse
Alberta Health Services
11.2009 - 06.2012
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
Customer Service Representative
Future Shop Prior to Becoming Best Buy
01.2008 - 01.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Care Aide
Private
06.2005 - 08.2005
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Remained alert to problems or health issues of clients and competently responded.
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Customer Service Representative
Hudson's Bay Company
11.2004 - 08.2005
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Diploma - Licensed Practical Nursing
Norquest College
Edmonton, AB08-2009
Skills
- Medication administration
- Direct patient care
- Vital signs monitoring
- Compassionate care
- Physical assessment
- Clinical documentation
- Highly organized
- Time management
- Adaptability
- Attention to detail
- Critical thinking
- Work independently
- Teamwork
- Active listening
- Collaboration
Languages
English
Full Professional
Timeline
Licensed Practical Nurse
Alberta Health Services
06.2012 - Current
Licensed Practical Nurse
Alberta Health Services
11.2009 - 06.2012
Customer Service Representative
Future Shop Prior to Becoming Best Buy
01.2008 - 01.2009
Care Aide
Private
06.2005 - 08.2005
Customer Service Representative
Hudson's Bay Company
11.2004 - 08.2005
Diploma - Licensed Practical Nursing
Norquest College
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