Terri-Lynn Kennedy
Cambridge,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Customer Service/ Acting Manager
Lcbo
03.2011 - 03.2023
- Serve customers using our point-of-sale cash system, ensuring everyone feels safe, valued and respected while delivering an excellent customer experience
- Providing knowledge about our vast product offerings and responding to customer enquiries
- Performing tasks including assisting with inventory, unloading trucks, replenishing stock, facing up products and repetitive lifting of products of varying weight
- Sending and Receiving of Garda
- Demonstrated courtesy, empathy, and professionalism
- Lead and train staff, ensuring effective teamwork, high standards of work quality and organizational performance
- Receiving of E-Commerce customer orders
- Filing office paperwork such as voids, aborts, returns and e-commerce orders
- Creating DOP employee work schedules
- Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives
- Provide oversight and direction to the team to ensure strategic alignment, priorities, processes and timelines are met
- Exceptional experience in de-escalating difficult situations with customers
- Continuously processing customer transactions all while leaving a phenomenal lasting impression.
Office Assistant
Usana Health Sciences
07.2009 - 03.2011
- Calculating and recording product receipts and bank receipts
- Set up and maintain manual and computerized information filing systems
- Manage active calendar including scheduling internal and external meetings and discussions
- Establish and maintain cordial business relationships with customers, and key suppliers
- Greeting and managing visitors
- Conference Bookings
- Contributing to the team culture by looking for ways to improve work methods and ensuring positive work relationships
- Process Incoming and Outgoing mail
- Order office supplies and maintain inventory
- Strong Email management and customer support
- Self motivated, results oriented and the ability to work under pressure
- Organizing, scanning, filing and other administrative duties when necessary.
Customer Service
Iqor
12.2008 - 07.2009
- Set up over the phone debit payments
- Research solutions to meet the customers needs
- Ability to apply good judgment in quick decision making
- Ability to interact with all levels of personnel
- Ensured the proper processes are being followed and deadlines are being met
- Helped customer set up payment plans
- Answering enquiries and providing solutions in a face paced Inbound /outbound contact center
- Assisted unhappy customers
- Activated capital one gift cards.
Education
High School Diploma -
Highschool Diploma
Cambridge, OntarioRegistered Real Estate Representative
RECO
Kitchener, ONCertificate - Personal Income Tax
Udemy
Online2024
Certificate - Complete Microsoft Office Update
Udemy
Online2024
Certificate - Accounting And Finance
Udemy
Online2023
Certificate - Data Entry
Udemy
Online2023
Skills
- Excellent computer skills in Microsoft Word, Microsoft Publisher, Outlook and the Internet
- Ability to type up to 40 wpm
- Ability to lift up to 60 lbs
- Excellent customer service skills
- Excellent time management and organizational skills, effective and professional communication and a team player
- Policy Implementation
- Performance Management
Activities
- Studied piano for ten years
- Member of gymnastics teams
References
Available upon request
Languages
English
Full Professional
Timeline
Customer Service/ Acting Manager
Lcbo
03.2011 - 03.2023
Office Assistant
Usana Health Sciences
07.2009 - 03.2011
Customer Service
Iqor
12.2008 - 07.2009
High School Diploma -
Highschool Diploma
Registered Real Estate Representative
RECO
Certificate - Personal Income Tax
Udemy
Certificate - Complete Microsoft Office Update
Udemy
Certificate - Accounting And Finance
Udemy
Certificate - Data Entry
Udemy
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