Terri-Lynn Ginn

• Maintained 9.8/10 cleanliness for 2 years by Guest Reviews online
• Hire & train all housekeeping staff
• Manage all disciplinary actions
• Schedule staff according to forecasted occupancy
• Led initiatives to improve team performance through ongoing training and feedback sessions.
• Worked with front desk to respond promptly to all guest requests.
• Managed staff of 6-12 housekeepers.
• Direct communication with breakfast staff and room service
• Inspect cleanliness of guest rooms, laundry, storages, restrooms and public areas
• Communicate consistently with Concierge and Maintenance
• Maintain all in-house room linen laundering
• Order housekeeping cleaning supplies, amenities, linens, accessories
• Assign deep cleaning schedules consistently
• Conduct staff meetings regularly to advise of upcoming events, expectations
• Supervised daily housekeeping operations to ensure exceptional cleanliness and guest satisfaction.
• Trained and mentored staff on best practices in cleaning procedures and safety protocols.
• Developed and implemented efficient scheduling systems, optimizing workforce utilization.
• Conducted regular inspections to maintain high standards of cleanliness across all hotel areas.
• Collaborated with management to establish quality control measures for housekeeping services.
• Streamlined inventory management processes for cleaning supplies, reducing waste and costs.
• Resolved guest complaints promptly, enhancing overall guest experience and loyalty.

• Contracted Position, setting up Guest Services and Housekeeping Departments
• Worked directly with the General Manager, providing guidance on staffing, labour costs and structuring.
• Assisted with ordering supplies and setting up procedures for product arriving by Sealift & Air Cargo.
• Implemented process improvements enhancing workflow efficiency and reducing waste.

• Oversaw housekeeping staff of 14 including scheduling and training
• Inspected rooms daily, provided feedback and evaluation to staff
• Managed ordering & inventory of cleaning supplies and laundry items
• Promptly handled Guest concerns and special requests
• Consistent communication with front desk and maintenance
• Upheld employee productivity to maintain a 5 star hotel rating

• Monitor and match daily receipts to accounts. Post daily receivables and offset accounts payable.
• Perform weekly deposits. Manage daily bookings, receivable accounts.
• Perform at customer level in introduction and entrance to the Farm.
• Responsible to book and manage all birthday parties and school field trip functions.

• Local Food Truck & Catering/Private Chef.
• Obtained valuable direct customer service skills, Managerial Customer and Employee Relations.
• Practiced pertinent Planning, Ordering and organization of employed functions.

• Credit/Order Approvals
• Collections. Managed over 100 Client Accounts CND & U.S, Daily Communication with Sales & Reps
• Processed Mail, payments and postings in ACPAC, Filing, Maintained Inventory Spreadsheet & shipments
• Weekly reported to President and Controller

Studied an Integrated approach to Environmental Preservation and Management of Land, Air and Water.