Terri Kim
1808 16st SW
Summary
Dynamic Banking Customer Service Representative with a proven track record at TD Bank in fraud prevention and customer satisfaction. Leveraged strong numeracy skills and regulatory compliance knowledge to enhance digital banking experiences and reduce wait times. Recognized for exceptional multitasking and effective communication, fostering teamwork in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Banking Customer Service Representative
TD Bank
Calgary, AB
04.2004 - 06.2022
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Monitored customer accounts for fraudulent activity, enhancing security and trust.
- Improved customer experience by providing timely and accurate responses to inquiries about banking products and services.
Salad Maker/Barista
Blue River Bistro
Calgary, AB
03.2003 - 03.2004
- Improved customer satisfaction by consistently providing fresh and high-quality salads.
- Enhanced salad presentation with attention to detail and creative arrangements.
- Assured consistency across all salad offerings by following established recipes and closely monitoring the outcome.
- Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
- Achieved higher levels of teamwork among kitchen staff through effective communication and collaboration during busy shifts.
- Trained new staff members in proper food handling procedures, safety protocols, and efficient salad preparation techniques.
Education
Bachelor of Arts - Ceramics
Hanyang Women's University
Seoul, South Korea02-1996
Skills
- Regulatory compliance knowledge
- Sales proficiency
- Compliance awareness
- Financial product sales
- Client confidentiality
- Transaction processing
- Credit solutions guidance
- Customer service
Languages
Korean
Native or Bilingual
English
Full Professional
Timeline
Banking Customer Service Representative
TD Bank
04.2004 - 06.2022
Salad Maker/Barista
Blue River Bistro
03.2003 - 03.2004
Bachelor of Arts - Ceramics
Hanyang Women's University