Terri Y. Hayes
Vallejo
Summary
Results-oriented professional with a strong background in property management, real estate sales, and social services. Over 20 years of experience assisting diverse populations, ensuring compliance with regulations, and fostering positive community relationships. Skilled in client assessment, case management, landlord relations, and fair housing guidelines. Recognized for exceptional communication and problem-solving skills. Appointment coordination and Calendar management.
Overview
20
20
years of professional experience
Work History
Real Estate Agent
Keller Williams Vaca Valley
Vacaville, CA
08.2019 - Current
- Successfully managed real estate transactions, guiding clients through the buying and selling process.
- Showed residential properties and explained features, value and benefits of available homes.
- Served as local real estate expert, advising customers on market dynamics and home prices.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Planned and coordinated open house events, inspections and closings.
- Verified accuracy of documentation and fund disbursements for sales.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
Assistant Property Manager
FPI Management
Fairfield
12.2023 - 07.2025
- Conducted regular property inspections to identify necessary repairs and improvements.
- Initiated eviction proceedings per state law guidelines when required.
- Interacted with potential renters during showings, detailing property features effectively.
- Monitored building maintenance and coordinated with contractors for timely task completion.
- Ensured compliance with all applicable fair housing laws.
- Organized community events to enhance relationships among residents.
- Resolved tenant complaints promptly while fostering positive tenant relations.
- Maintained accurate tenant files, tracking rental payments and lease agreements.
Employment Resource Specialist Quality Assurance
Solano County Health and Social Services
Vallejo, CA
09.2006 - 09.2018
- Completed Federal and State data reporting and audit preparations
- Data collection
- Coached, mentored and motivated employee's to improve quality control process.
- Reviews cases for accuracy and compliance with policy and procedures for all public assistance programs
- Development of CalWorks, CalFresh, Medi-Cal, Welfare-to-Work, and CMSP adhocs for error detection and prevention
- Coordinate activities to ensure timely completion of tasks and projects within the Welfare-to-Work program
Education
Degree - Progress
Solano Community College
Fairfield, CANo Degree - Property Management
Contra Costa College
San Pablo, CA05-2023
Skills
- Knowledge of landlord-tenant laws
- Negotiations
- Knowledge of fair housing regulatory compliance
- Excellent verbal and written communication
- Tenant relations and case management
- Client advocacy and community resources
- Application processing and documentation
- Customer service and conflict resolution
- Appointment coordination
- Calendar management
Additional Information
- California DRE License 02097014
Education and Training
other
Timeline
Assistant Property Manager
FPI Management
12.2023 - 07.2025
Real Estate Agent
Keller Williams Vaca Valley
08.2019 - Current
Employment Resource Specialist Quality Assurance
Solano County Health and Social Services
09.2006 - 09.2018
Degree - Progress
Solano Community College
No Degree - Property Management
Contra Costa College