Terri Hackman
FAIR OAKS
Summary
With a strong background in call center and technical operations teams, I bring valuable experience to any organization. Collaborative and effective communicator, I am a great fit for working with human resource and operational leaders, fostering excellent relationships to achieve business results. I have full confidence in my capabilities, knowing that my experience would make me a good match for collaborating with Business Leaders, HR Partners, and Talent Vendor partners to support the needs of any business. Experienced administrative professional well-prepared for this role with a solid foundation in office management, scheduling, and communication. Efficiently handles multiple tasks to ensure smooth operations and strong support for executive teams. Thrives on team collaboration and adaptability to changing needs, consistently driving the achievement of organizational goals. Known for reliability and fostering a positive work environment, dedicated to delivering exceptional results. Proven as a dedicated administrative professional in fast-paced office settings. Hardworking team player who excels in completing various clerical tasks and offering valuable staff support. Remains responsible, punctual, and highly productive even when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Labor Administrative Assistant
California Correctional Peace Officers Association
06.2024 - Current
- Perform administrative duties for Legal and Labor Department staff
- Function as a resource and liaison between CCPOA Offices and Field and Legal Representatives
- Maintained attorney-client privilege and confidentiality in all matters learned in the course of employment with CCPOA
- Screen and direct telephone calls for staff
- Handle State Personnel Board appeals process
- Edit and format correspondence and pleadings to ensure proper grammar, spelling, formatting, mailing (or distribution), calendaring and filing
Administrative Assistant/Facilities Coordinator
UC DAVIS
09.2023 - 06.2024
- Provided faculty, staff, and students in developing plans based on the space needs and requirements of the constituent groups
- Interview users, and assist with defining user needs, examine space availability, equipment, and security requirements
- Document needs, develop alternatives and make recommendations for various practical solutions
- Provide data, including projected project budgets
- Supported all front office needs, greeting and directing customers
- Oversaw end-of-the-end work order management system, security access control, and facilities database administration while maintaining accurate records and documentation
- Directed vendor relationships and contractor operations, including contract administration, project coordination, and scheduling for facility maintenance and improvements
Executive Administrative Assistant Technical Operations/Network
COMCAST
12.2012 - 01.2023
- Provide administrative support and managed several projects for the Senior Directors, ten leading Managers, and forty-six supervisors of all of Sacramento Valley
- Aid the recruiting team with screening and scheduling of candidates as well as planning and scheduling recruiting events
- Organize and maintain presentation material and reports, coordinate meeting calendar of events and schedule appointments for the Leadership Team
- Coordinate and manage all marketing promotions for Central California
- Monitor and track all campaigns performance
- Function as a single point of contact for direct mail programs promoting relationships with mailing house printers and advertising agencies
- Work successfully with all cross-functional areas to ensure proper communication and coordination of activities across all areas (Inbound and Outbound Sales Teams, Telemarketing, Retail, Web, Field Technicians, and Door-To-Door Teams)
- Perform data analysis on call center activity to determine trends in contact patterns and volume resulting in improving efficiency and/or reducing costs
- Coordinate with the Training Team, Outside Vendors, and the Leadership Team to ensure training and/or special events, projects and department activities are successfully planned and implemented
- Maintain the expense account and corporate charge cards, including preparation and reconciliation
- Function as Sacramento point of contact with system security ordering logons for new employees
- Aid with center wide shift bid process to meet business needs and work around changes in call volume and continuous staffing challenges
- Special Achievements: Touchstone Star of the Month May 2004
Education
High school or equivalent - Business Administration
Encina High School
Sacramento, CA06-1982
Skills
- Administrative/HR Assistant
- Collaboration
- Effective Communication
- Human Resource
- Operational Leadership
- Recruiting
- Project Planning
- HR Partners
- Talent Vendor Partners
- Managing Business Relations
- Special Projects
- Point of Contact
- Executive Administrative Assistant
- Written Communication
- Oral Communication
- Problem Resolution
- Prioritization
- Documentation
- Attention to Detail
- Customer Service
- Relationship Building
- Professionalism
- Confidentiality
- Positive Attitude
- Office Systems
- MS Excel
- MS Word
- MS PowerPoint
- Fleet Management
- Safety Evaluations
- Maintenance Vendors
- Onboarding Skills – New hire Orientation
- Prescreening Applicants
- Background Checks
- Live Scans
- Schedule/plan interviews for 30 applicants a day
- Meet with senior leadership to finalize selection of candidates
- Event Planning
- Employee Relations
- Training Development
- Vendor Communication
- Marketing Communications
- Project Management
- Recruiting Events
- Appointment Scheduling
- Marketing Promotions
- Cross-functional Collaboration
- Data Analysis
- Expense Management
- System Security
- Payroll Auditing
- Administrative support
Hobbies and Interests
- Sports
- Photography
Timeline
Labor Administrative Assistant
California Correctional Peace Officers Association
06.2024 - Current
Administrative Assistant/Facilities Coordinator
UC DAVIS
09.2023 - 06.2024
Executive Administrative Assistant Technical Operations/Network
COMCAST
12.2012 - 01.2023
High school or equivalent - Business Administration
Encina High School
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