Open To Work
TERRI DECK
Stoney Creek,Canada
Work Preference
Summary
Dedicated, reliable, and empathetic professional with over 10 years of experience spanning healthcare, customer service, and hospitality. Leverages a strong background as a Personal Support Worker (PSW) and customer service manager to deliver exceptional client care, efficient administrative support, and professional service across diverse environments.
Overview
15
15
years of professional experience
Work History
Personal Support Worker (PSW)
Saint Elizabeth Home Healthcare
Hamilton, Canada
08.2024 - Current
- Provided compassionate, patient-centered healthcare and clinical support to enhance clients' well-being in their homes.
- Supported clients with Activities of Daily Living (ADLs) to promote independence in personal hygiene, mobility transfers, and medication management.
- Documented clinical observations and patient care notes to ensure timely communication of health status changes to nursing supervisors.
- Build trusting, supportive professional relationships with patients and families to foster comfort and quality of life.
Commercial and Residential Cleaner
POSH
Hamilton, Canada
05.2023 - 07.2024
- Delivered detailed residential and commercial cleaning services, enhancing client satisfaction through consistent quality.
- Executed specialized deep-cleaning protocols for diverse corporate and residential layouts, ensuring thorough sanitation standards.
- Managed dynamic daily travel schedules to ensure timely service across multiple zones, optimizing route efficiency.
Customer Service Representative
Dependable IT
Hamilton, Canada
03.2021 - 11.2022
- Managed high-volume inbound and outbound customer inquiries, resolving billing and technical issues accurately.
- Processed secure credit transactions while maintaining accurate and up-to-date customer account documentation in internal tracking software.
- Coordinated and scheduled technician field appointments to enhance daily service deployment and ensure timely customer support.
Personal Support Worker (PSW)
ParaMed Home Health Care
Hamilton, Canada
02.2020 - 09.2020
- Delivered compassionate home care, conducted safety checks, and offered emotional support to enhance well-being of vulnerable community clients.
- Supported key ADLs, coordinated nutrition preparation and meal planning, and performed light housekeeping to ensure hygienic living environments.
- Assisted clients with daily living activities and personal hygiene routines.
- Supported clients in meal preparation and nutritional planning for health needs.
- Monitored client health status and reported changes to healthcare professionals.
Manager
Georgia Peach
Hamilton, Canada
10.2018 - 02.2020
- Oversaw front-of-house operations, managed team scheduling, and coordinated inventory logistics to ensure efficient daily operations.
- Balanced daily registers, managed cash drops, and conducted safe room audits during shift changes to maintain financial integrity.
- Oversaw daily operations and ensured adherence to company policies.
- Managed staff schedules and coordinated team assignments effectively.
- Developed training programs to enhance employee skills and productivity.
Supervisor
Tim Hortons
Wiarton, Ontario
11.2011 - 02.2018
- Supervised daily food service operations and ensured compliance with health regulations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Conducted regular inspections of food safety practices and sanitation procedures.
- Supervised daily operations to ensure efficient service and product quality.
- Trained new staff on company procedures and customer service standards.
- Managed inventory levels to maintain stock availability and minimize waste.
- Resolved customer complaints and provided solutions to improve dining experience.
Education
Diploma - Personal Support Worker (PSW)
triOS College
Hamilton, ONDiploma - Cannabis Management, Quality and Edibles
Academy of Applied Pharmaceutical Sciences (AAPS)
Mississauga, ONSkills
- Patient Care Plans
- Daily living activities
- Cognitive Care
- Patient privacy
- Client Coordination
- Crisis management
- Shift Management
- Supplies Management
- Conflict Resolution
- Team Leadership
- Strict Time Management
- Collaborative Teamwork
- High Empathy
- Active Listening
Core Skills
Patient Care Plans, Activities of Daily Living (ADLs), Patient Discretion & Privacy, Cognitive Care, Account Management, Shift Management, Inventory Control, Escalation Resolution, Team Leadership, High Empathy, Crisis De-escalation, Strict Time Management, Collaborative Teamwork, Active Listening
Timeline
Personal Support Worker (PSW)
Saint Elizabeth Home Healthcare
08.2024 - Current
Commercial and Residential Cleaner
POSH
05.2023 - 07.2024
Customer Service Representative
Dependable IT
03.2021 - 11.2022
Personal Support Worker (PSW)
ParaMed Home Health Care
02.2020 - 09.2020
Manager
Georgia Peach
10.2018 - 02.2020
Supervisor
Tim Hortons
11.2011 - 02.2018
Diploma - Personal Support Worker (PSW)
triOS College
Diploma - Cannabis Management, Quality and Edibles
Academy of Applied Pharmaceutical Sciences (AAPS)