Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Terri Carothers

Frontier,SK

Summary

Dynamic Industrial Operations Manager at Southland Transportation Ltd. with a proven track record in enhancing performance outcomes through effective team leadership and problem-solving. Skilled in operations management and employee training, I successfully improved customer satisfaction and streamlined supply chain processes, driving accountability and operational excellence.

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Industrial Operations Manager

Southland Transportation Ltd.
09.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Industrial Bus Driver

Southland Transportation Ltd.
09.2021 - 08.2022
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.

Agro Clerk

Pioneer Coop
02.2016 - 08.2021
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Enhanced customer service with timely and accurate information when handling inquiries.

Accounting Clerk

Affinity Credit Union
01.2013 - 02.2016
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Maintained accounting records utilizing in-house and client systems.
  • Input high volume of monthly invoices with consistent accuracy.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.

Education

High School Diploma -

Kate Andrews High School
Coaldale, AB

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Staff training

Certification

OH&S Level One

Timeline

Industrial Operations Manager

Southland Transportation Ltd.
09.2022 - Current

Industrial Bus Driver

Southland Transportation Ltd.
09.2021 - 08.2022

Agro Clerk

Pioneer Coop
02.2016 - 08.2021

Accounting Clerk

Affinity Credit Union
01.2013 - 02.2016

High School Diploma -

Kate Andrews High School

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Terri Carothers