Terri Bourque
Toronto,ON
Summary
A hardworking team player who brings necessary experience and knowledge to tackle operational demands. Diplomatic and friendly with dedicated commitment to employee training and mentoring workers to achieve overall team success.
Overview
4
4
years of professional experience
Work History
Client Service Coordinator
Circle Of Care
11.2021 - Current
- Successful caseload management of 300 clients and 50 Personal Support Workers
- Consistent communication with Clients, Intake Specialists, and Funders to schedule and coordinate client services
- Developed and maintained service schedules based on client needs as required by funders
- Providing additional coverage support as needed
- Thorough documentation of all relevant and confidential information in accordance with departmental policies and procedures.
- Use working PSW experience to create meaningful and productive relationships with PSWs, staff and clients
- Regular shadow trainer and buddy to new SC team members
- Advocate and mentor team members to promote productivity and commitment to quality care
- Adapts quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
- Active member of Circle of Care Social Committee and OPS Social Planning Team
- Lead employee engagement activities in effort to foster a thriving team and encourage a positive work culture
- Recent member of the Policy and Procedure Committee
Personal Support Worker
Circle Of Care
10.2019 - 11.2021
- Enhanced patient comfort by providing compassionate and attentive personal care
- Assisted clients with daily living activities, promoting independence and wellbeing
- Monitored patient health status regularly, reporting any changes appropriately
- Maintained professional attitude
- Regularly advocated for client and client families
Education
Personal Support Worker
City Adult Learning Centre
Toronto, ON2018
Administrative Clerk
YWCA
Toronto, ON2017
Skills
- Exceptional interpersonal and comprehension skills with constant endeavors to improve and develop effective communication skills
- Inter-department collaboration
- Training and mentoring
- Client Support
- Documentation And Reporting
- Schedule Management
- Analytical Thinking
- Adaptability and Flexibility
Timeline
Client Service Coordinator
Circle Of Care
11.2021 - Current
Personal Support Worker
Circle Of Care
10.2019 - 11.2021
Personal Support Worker
City Adult Learning Centre
Administrative Clerk
YWCA
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