Terri Baker
Administrative Assistant
Halifax,NS
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Nova Scotia Health Authority
10.2006 - 12.2024
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
Medical Office Manager
Dr. Naida Leckey
06.2000 - 10.2006
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
Education
No Degree - Medical Office Assistant
CompuCollege
Halifax, NS09-1997
Skills
- Customer service
- Administrative support
- Microsoft Word
- Time management
- Microsoft outlook
- Professional communication
- Computer proficiency
- Clerical support
- Calendar management
- Office administration
Timeline
Administrative Assistant
Nova Scotia Health Authority
10.2006 - 12.2024
Medical Office Manager
Dr. Naida Leckey
06.2000 - 10.2006
No Degree - Medical Office Assistant
CompuCollege
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