Terrence Yan
Calgary,AB
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction at IHOP through effective multitasking and superior customer service skills. Adept at team collaboration and maintaining professional standards, my work across various roles demonstrates a commitment to excellence and a knack for improving operational efficiency. Also an eager student looking to build more on work skills.
Overview
1
1
year of professional experience
Work History
Host
IHOP Deerfoot City
06.2023 - 09.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Volunteer
Vivo for Healthier Generations
06.2022 - 08.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Cleaning Crew Member
Trellis Society Stampede
07.2022 - 07.2022
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
Education
High School Diploma -
Queen Elizabeth High School
Calgary, AB06.2024
Skills
- Customer Service
Team Collaboration
- Multitasking proficiency Effective Time Management
- Team player mentality
- Professional Appearance
Timeline
Host
IHOP Deerfoot City
06.2023 - 09.2023
Cleaning Crew Member
Trellis Society Stampede
07.2022 - 07.2022
Volunteer
Vivo for Healthier Generations
06.2022 - 08.2022
High School Diploma -
Queen Elizabeth High School
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