Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
Generic

Terrence Nanckoo

Melancthon

Summary

Hardworking employee with a clean driving record and solid work history looking to pursue a new opportunity and to learn new skills and contribute to company success.

Overview

17
17
years of professional experience

Work History

Owner/Operator

Strictly Underground Towing Services
06.2016 - Current
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.

Tow Truck Dispatcher and Operator

York Reginol Traffic Services
01.2009 - 01.2014
  • Administered and operated all computer aided communication and dispatch calls
  • Processed payments and released impounded vehicles
  • Answered phone calls and routed them to drivers if required
  • Ensured dispatch according to schedule and work order
  • Informed drivers and operators of any traffic diversions
  • Coordinated with customers and drivers regularly
  • Maintained record of work orders
  • Attended to trouble calls from police requests and service calls
  • Operated various tow trucks including flatbed trucks.

Tow Truck Operator

Co-Up Towing
01.2007 - 01.2009
  • Answered distress calls for accidental and abandoned vehicles
  • Inspected and maintained vehicle supplies and equipment
  • Operated tow vehicles and computer related equipment to reach service destination
  • Reported any delays in reaching service destinations
  • Performed maintenance on vehicles as instructed
  • Towed vehicles to workshops and dumps or as instructed
  • Completed paperwork in terms of call logs, battery invoices, and cash receipts.

Education

High School Diploma -

George Pringle Secondary
British Columbia, CA
01.1999

Skills

  • Excellent driving record
  • Ability to drive a variety of towing vehicles
  • Exceptional ability to communicate effectively and excellent customer service skills
  • Advanced automotive and computer knowledge

Key Qualifications

  • Remarkable experience in manage all dispatching of calls for tow trucks
  • Immense knowledge of all procedure and regulations for truck driver safety
  • Ability to receive and prioritize calls and complaints from customers
  • Proficient with Database software, management service software and word processing software
  • Profound ability to ensure delivery of all vehicles to appropriate locations
  • Exceptional ability to manage all communication equipment
  • Proficient in entering information on computer database
  • Familiarity with maintaining record of all driver availability

Timeline

Owner/Operator

Strictly Underground Towing Services
06.2016 - Current

Tow Truck Dispatcher and Operator

York Reginol Traffic Services
01.2009 - 01.2014

Tow Truck Operator

Co-Up Towing
01.2007 - 01.2009

High School Diploma -

George Pringle Secondary

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Terrence Nanckoo