Terrence Lafrance
Montreal,QC
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Marketing Consultant - Co-op
Fundación Para El Desarrollo De Benín
09.2023 - 01.2024
- Collaborated with a diverse team at Fundebe to conduct a comprehensive analysis of the organization, identifying areas of improvement and strategizing solutions.
- Provided expert guidance on branding strategy to establish consistent messaging across all platforms and touchpoints.
- Drafted and executed multiple fundraising events, while outlining estimated costs and revenue projections. Projected to make 3,538€ while expensing only 5.46€ from one event and 10,000€ for the second while paying 950.69€ in expenses.
- Spearheaded the redesign of existing products, resulting in enhanced market competitiveness and increased engagement along with an increase in projected profits by 165%.
Haitian Creole Interpreter
Language Line Solutions/Kelly Services
05.2023 - 09.2023
- Provided accurate and clear interpretation for more than 40 phone calls per day, ensuring effective communication between all parties.
- Utilized active listening and language skills to navigate conversations in specialized fields such as Healthcare, Insurance, Financial, and Law Enforcement, adapting to industry-specific terminologies.
- Demonstrated cultural sensitivity and understanding to create an inclusive atmosphere, fostering a positive and effective communication environment.
- Upheld high levels of professionalism, confidentiality, and accuracy during all interactions.
- Stayed updated on industry trends and linguistic developments.
Server
Centres Des Viandes F. Iasenza
05.2022 - 01.2023
- Proficiently managing customer service operations to deliver exceptional service and foster positive customer experiences.
- Provided valuable support to the butchers and warehouse team by coordinating over 20 incoming and outgoing shipments a week.
- Consistently contribute to the smooth functioning of various operational facets.
Human Resources Consultant - Co-op
Allenials at Work Inc.
01.2022 - 05.2022
- Partnered with a cross-functional team to conduct comprehensive research and spearhead the creation and implementation of a range of 7-10 HR policies and performance management strategies at Allennials at Work, a startup organization
- Maintained an ongoing commitment to monitoring the impact of these initiatives and made proactive adjustments to policies as necessary.
- Impacted enterprise performance via organizational transformation, enhanced personnel engagement and effective alignment of HR strategy with business goals.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
Youth Leader Volunteer
Fondation Anje
08.2013 - 01.2021
- Enhanced youth engagement by organizing team-building activities and group discussions for over 30 underprivileged youths.
- Empowered youths to take ownership of their personal growth by encouraging them to lead workshops or contribute ideas for program improvements.
- Cultivated a culture of trust within the group through regular check-ins with individual participants about their experiences in the program.
- Promoted personal development among youths by providing guidance on goal-setting, time management, and decision-making skills.
Education
Bachelor of Arts - Administrative Business Management
Bishops University
Sherbrooke, QC12.2024
Skills
- Employee Relations
- Organizational Development
- Time Management
- Communication Skills
- Policy Creation and Implementation
- Customer Service
- Emotional Intelligence
- Project Management Platforms
Websites
Certificates and Awards
- CMI Level 2 Certification - Universidad Europea de Madrid
- Rodney S. Mills Award - Bishops University
Phone
+1 (438) 334 3728
Languages
English
Native or Bilingual
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Limited Working
Certification
CMI Level 2 Certification
Interests
Football
Movies
HR Practices
Investment Banking
Exercise
Sports Management
Software
HRIS
Project Management Software
Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeInternshipWork Location
RemoteHybridImportant To Me
Work-life balanceCareer advancement4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionPersonal development programsStock Options / Equity / Profit SharingQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Marketing Consultant - Co-op
Fundación Para El Desarrollo De Benín
09.2023 - 01.2024
Haitian Creole Interpreter
Language Line Solutions/Kelly Services
05.2023 - 09.2023
Server
Centres Des Viandes F. Iasenza
05.2022 - 01.2023
Human Resources Consultant - Co-op
Allenials at Work Inc.
01.2022 - 05.2022
Youth Leader Volunteer
Fondation Anje
08.2013 - 01.2021
Bachelor of Arts - Administrative Business Management
Bishops University
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