Terrell Flores

Shop Manager/Structural Welder

Frontec Metal Fab

Bolton, Ontario

09.2020 - Current

Supervised daily operations by establishing procedures and monitoring team performance.
Implemented inventory control measures to reduce waste and optimize stock levels.
Organized and updated schedules to optimize coverage for expected customer demands.
Supervised a team of XX employees, providing training and performance evaluations.
Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Oversaw shop layout and merchandise display, enhancing shopping experience.
Answered incoming questions via phone and email discussing advertised pricing and inventory.
Conducted regular stock takes to ensure accurate inventory records.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
Ensured compliance with all relevant health, safety and security regulations.
Prepared staff work schedules and assigned team members to specific duties.
Resolved customer complaints promptly and professionally.
Managed daily operations including opening and closing procedures, cash handling and banking activities.
Guided team to consistently achieve daily, weekly and monthly production goals.
Worked effectively in team environments to make the workplace more productive.
Managed household errands and other essential duties.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Tracked stock levels on a regular basis to avoid out-of-stock situations.
Enforced company policies regarding employee conduct, attendance, dress code.