Terraine J. Miller Sr.
Accomplished Deputy Director of operations, leader with a proven track record at Ahsing Solutions & Urban Alchemy S.F., well-versed in program management & department leadership while enhancing strategic planning and stakeholder engagement. Expert in program management, driving efficiency improvements that enhanced service delivery. A collaborative communicator, I foster team development while implementing data-driven solutions to achieve organizational goals.I also have experience in liaison between executives, local managers, third party business representatives to obtain overall productivity and customer satisfaction. As an experienced safety & engagement ambassador I have been involved in over 2000 hours of conflict resolution while maintaining professionalism in accordance to companies policies.
Work History
Deputy Director/ Operations &Compliance
11 Months- Directed strategic initiatives to enhance operational efficiency and service delivery across departments.
- Collaborated with cross-functional teams to streamline project workflows and improve communication.
- Analyzed performance metrics to identify areas for process improvement and implement corrective actions.
- Mentored junior staff on best practices, fostering a culture of continuous learning and development.
- Spearheaded stakeholder engagement initiatives, aligning project objectives with client expectations and requirements.
- Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
- Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
- Oversaw project management efforts, ensuring timely completion of projects within allocated budgets and scope.
Delivery Driver
1 Year 1 Month- Directed strategic initiatives to enhance operational efficiency and service delivery across departments.
- Collaborated with cross-functional teams to streamline project workflows and improve communication.
- Analyzed performance metrics to identify areas for process improvement and implement corrective actions.
- Mentored junior staff on best practices, fostering a culture of continuous learning and development.
- Spearheaded stakeholder engagement initiatives, aligning project objectives with client expectations and requirements.
- Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
- Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
- Oversaw project management efforts, ensuring timely completion of projects within allocated budgets and scope.
Deputy Director of Operations
2 Years 4 Months- Streamlined daily operations, enhancing workflow efficiency across multiple teams.
- Developed and implemented training programs for operational staff to improve performance.
- Oversaw resource allocation, ensuring optimal use of personnel and materials.
- Coordinated interdepartmental communication to foster collaboration and timely project completion.
- Established key performance indicators to monitor operational success and drive strategy adjustments.
- Analyzed operational processes, identifying areas for improvement and implementing solutions.
- Led initiatives aimed at reducing costs while maintaining service quality standards.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Facilitated conflict resolution among team members when necessary while promoting a collaborative atmosphere conducive to generating innovative ideas and solutions.
- Coordinated with other department heads to establish strong interdepartmental relationships, fostering a unified approach to achieving the organization''s mission and vision.
Security Officer
3 Months- Monitored access points to ensure security and prevent unauthorized entry.
- Conducted routine patrols of premises to identify and address potential security risks.
- Responded promptly to alarms and incidents, coordinating with law enforcement as needed.
- Assisted in preparing incident reports for internal reviews and investigations.
- Provided excellent customer service while maintaining a secure environment for visitors.
Overnight Freight Associate
8 Months- Loaded and unloaded freight using pallet jacks and forklifts to optimize warehouse operations.
- Organized inventory in designated storage areas to improve accessibility and efficiency.
- Collaborated with team members to maintain cleanliness and safety standards throughout the work area.
- Conducted routine inspections of equipment to ensure proper functionality and compliance with safety regulations.
- Ensured a safe work environment by adhering to company safety policies and procedures at all times.
- Streamlined unloading process by effectively utilizing equipment such as pallet jacks, forklifts, and hand trucks.
- Adapted swiftly to changing priorities, demonstrating flexibility in managing multiple tasks simultaneously during overnight shifts.
Education
GED
Skills
Certification
California Apprenticeship in Healthcare Facilities Maintenance Certificates Which consists of :
1. :Bloodborne pathogens
2. Back Safety in Industrial Environments
3.Safety Housekeeping and Accident Prevention
4. Cleaning Chemicals
5. Restroom Care
6. Carpet & Upholstery
7. Maintaining Floors, Floorcare Equipment & Other Surfaces
Additional Information
I have an current California driver's license and have successfully completed an Alternative to Violence training in Non- violent Conflict Resolution. And also an Certificate of Completion in CPR/AED/ FIRST AID.