Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Terrah hughes

Langley Township,BC

Summary

Dynamic customer service professional with a proven track record at Forever New Clothing, excelling in conflict management and training. Recognized for enhancing customer satisfaction through effective problem-solving and personalized service. Adept at cash handling and fostering positive guest relations, consistently driving repeat business and loyalty.

Overview

9
9
years of professional experience

Work History

Front Desk Agent

Acer Accomodations
10.2022 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Streamlined front desk operations for improved efficiency and faster service delivery.

Csr Manager

Forever New Clothing
05.2016 - Current
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns.
  • Mentored junior representatives, leading to increased productivity and improved skill sets within the team.
  • Onboarded and trained customer representatives to meet performance and service goals.
  • Implemented company policies and procedures for professional, cohesive customer care.
  • Managed high call volume while maintaining exceptional quality standards in line with company expectations.
  • Recognized as a top performer due to consistently exceeding performance targets related to customer satisfaction scores and call handling efficiency metrics.
  • Improved efficiency of customer issue resolution by developing knowledge base of common queries and solutions.
  • Streamlined communication with customer service team, ensuring timely updates on product changes and company policies.
  • Fostered positive work environment, leading by example and encouraging open communication among team members.

Bartender

Gabbys Cabaret
06.2020 - 06.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Bartender

Chaberton Winery
09.2021 - 09.2023
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Served high customer volumes during special events, nights, and weekends.

Education

Sea - School Psychology

Northern Lights College
Dawson Creek, None
08-2010

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash management
  • Customer engagement
  • Cash handling
  • Hospitality best practices
  • Training and mentoring
  • Conflict management
  • Tourism knowledge
  • Dining and amenity recommendations
  • Guest relations
  • Hospitality service expertise

Accomplishments

  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
  • Received a job promotion within one month of hire date due to outstanding performance.
  • Received a job promotion within one month of hire date due to outstanding performance.
  • Developed revenue streams for the hotel by informing guests of the establishment's array of services including the spa, salon, upscale restaurants and the casino.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Front Desk Agent

Acer Accomodations
10.2022 - Current

Bartender

Chaberton Winery
09.2021 - 09.2023

Bartender

Gabbys Cabaret
06.2020 - 06.2024

Csr Manager

Forever New Clothing
05.2016 - Current

Sea - School Psychology

Northern Lights College

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Terrah hughes