Terra Wilson
Toronto,ON
Summary
Energetic community service worker making great efforts to improve lives and generate awareness to causes. Organized, detail-oriented and punctual with client engagement and time management skills.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Mount Dennis Medical
07.2021 - 09.2023
- Provided support to chiropractors, such as scheduling treatments, ordering supplies and preparing examination rooms prior to patient visits.
- Responded promptly to emails sent by patients or potential clients seeking more information about services provided by the clinic.
- Greeted patients in a friendly and professional manner.
- Performed data entry into the practice management software system to maintain accurate records.
- Assisted with office duties such as faxing documents, photocopying medical charts and updating patient files.
- Verified patient insurance information and updated records accordingly.
- Collected payments from patients for services rendered and balanced daily transactions at the end of each shift.
Account Manager
City Credit Solutions
Toronto, Ontario
01.2015 - 07.2021
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Monitored customer accounts for changes in financial status or contact information.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Resolved complex issues that arose during the collections process.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
Medical Office Assistant
Dr Judy Sturm
Toronto, ON
05.2011 - 12.2014
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Education
Health And Community Services
Canadian All Care College
Toronto10-2025
Trauma Addictions Counselor
Algonquin College
Ottawa, ON01-2005
Diploma - Business Administration
Georgian College of Applied Arts And Technology
Barrie, ON01-2002
Skills
- Community Relations
- Emergency Response
- Report Writing
- Training and mentoring
- Office Administration
- Quality Assurance
- Minute Taking
- Clerical Support
- Database Management
- Adaptive team player
- Mission Implementation
Timeline
Administrative Assistant
Mount Dennis Medical
07.2021 - 09.2023
Account Manager
City Credit Solutions
01.2015 - 07.2021
Medical Office Assistant
Dr Judy Sturm
05.2011 - 12.2014
Health And Community Services
Canadian All Care College
Trauma Addictions Counselor
Algonquin College
Diploma - Business Administration
Georgian College of Applied Arts And Technology
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