Dynamic and results-driven professional with extensive experience as Head Housekeeper at Motel 6, excelling in staff training and quality assurance. Proven ability to enhance guest satisfaction through exceptional customer service and effective inventory control, while streamlining operations to reduce costs and improve efficiency. Strong leadership and communication skills foster a motivated team environment.
Hi, I’m
Terra Hosley
redding
Summary
Overview
2026
years of professional experience
Work History
Motel 6
Head Housekeeper
Job overview
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Contributed to high occupancy rates by consistently delivering exceptional service that exceeded guest expectations.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed effective inventory management systems for linens, cleaning supplies, and guest amenities.
- Created a welcoming atmosphere with attention to detail in room preparation and presentation.
- Participated in quality assurance reviews, implementing changes as needed to improve overall service and guest satisfaction.
- Managed laundry sorting, washing, drying, and ironing.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
E&S Electric
Personel Assistant
Job overview
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Maintained entire family's schedule and organized events.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Facilitated transportation to and from appointments.
Self Employed Web
Medical Transportation Driver
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Maintained a positive demeanor while providing assistance and fostering a supportive environment.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Furguson
Self Storage Mng
05.2022 - 03.2025
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Maintained a positive demeanor while providing assistance and fostering a supportive environment.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Education
Shasta CollegeRedding, CA
from Legal Studies
University Overview
Shasta High SchoolRedding, CA
Deploma
06.1995
University Overview
Skills
- Cleaning practices
- Customer service focus
- Cleaning and sanitation
- Vacuuming and sweeping
- Work inspection
- Exceptional organization
- Housekeeping
- Training and mentoring
- Staff training and development
- Guest relations
- Staff management
- Sorting and washing laundry
- Quality assurance
- Laundry expertise
- Employee evaluations
- Staff evaluations
- Commercial and residential cleaning
- Strong leadership
- Customer service
- Customer service-focused
- Staff motivation
- Inventory control
- Effective communication
- Adaptability and flexibility
Timeline
Self Storage Mng
Furguson
05.2022 - 03.2025
Head Housekeeper
Motel 6
Personel Assistant
E&S Electric
Medical Transportation Driver
Self Employed Web
Shasta College
from Legal Studies
Shasta High School
Deploma
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