Summary
Overview
Work History
Education
Skills
Timeline
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Terra Edmunds

North Bay,ON

Summary

Dynamic professional with a proven track record at Zellers Department Store, excelling in employee data management and customer service. Skilled in problem-solving and maintaining confidentiality, I effectively reduced cash discrepancies and enhanced onboarding processes, fostering strong relationships and ensuring operational efficiency. Committed to delivering quality results while managing time effectively.

Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules, payroll and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.

Diligent with solid background in administrative support and office management. Successfully managed schedules, coordinated meetings.

Overview

24
24
years of professional experience

Work History

Courier

Young Pups Delivery Services
08.2014 - Current
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Followed company policies and procedures during shift.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Verified package information to check for accuracy and completeness.
  • Delivered wide range of items, from documents to large parcels, showcasing versatility.
  • Pharmaceutical Deliveries.
  • Reconciled receipts daily.
  • Maintained customer confidentiality
  • Bi weekly invoicing


Human Resources Administrator

Zellers Department Store
09.2005 - 01.2013
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
  • Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Cash Office Clerk
  • Reduced cash discrepancies thorough reconciliation of daily transactions.
  • Supported store operations by providing accurate monetary change for cash registers at the beginning of each shift.
  • Customer Service Respresentative
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
  • Responded to customer requests for products, services, and company information.

Assistant Food and Beverage Manager

African Lion Safari
04.2001 - 08.2005
  • Maintained open lines of communication with kitchen staff to ensure timely execution of orders during peak service periods.
  • Implementing training programs for staff members.
  • Implemented cost control measures to effectively manage expenses without compromising quality or customer satisfaction levels.
  • Assisted in the recruitment, selection, and onboarding of new team members, ensuring a seamless integration into the existing workforce.
  • Oversaw daily financial transactions, including cash handling procedures, revenue tracking, and budget analysis for continuous improvement efforts.
  • Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
  • Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
  • Developed strong relationships with vendors to negotiate favorable pricing and delivery schedules for products.

Education

Medical Administration -

Cambrian College of Applied Arts And Technology
Greater Sudbury
04-1995

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Time management
  • Decision-making
  • Relationship building and rapport
  • Attention to confidentiality

Timeline

Courier

Young Pups Delivery Services
08.2014 - Current

Human Resources Administrator

Zellers Department Store
09.2005 - 01.2013

Assistant Food and Beverage Manager

African Lion Safari
04.2001 - 08.2005

Medical Administration -

Cambrian College of Applied Arts And Technology
Terra Edmunds