Summary
Overview
Work History
Education
Skills
Timeline
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Terra Cummings

Blue Lake

Summary

Experienced with coordinating patient interactions and administrative tasks in healthcare setting. Utilizes strong organizational skills to manage patient appointments and maintain accurate records. Track record of enhancing patient satisfaction by delivering attentive and efficient care.

Overview

18
18
years of professional experience

Work History

Patient Coordinator

Advantage Dental+
10.2024 - Current
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing dental challenges.
  • Follow office protocols in order to provide accurate information and assistance to patients.
  • Greeted and assisted patients with check-in procedures.

Production Assistant / Mortgage Loan Processor

Pacific Home Team
07.2018 - 09.2023
  • Updated customers regularly on status of their loans throughout the processing period.
  • Submitted loan applications to underwriting department for review and approval process.
  • Reviewed appraisals to ensure accuracy of value estimates.
  • Assisted borrowers with questions regarding their loans after closing.
  • Reviewed loan applications for accuracy and completeness.
  • Provided administrative support to staff members, including answering phones, scheduling appointments, copying and scanning documents and filing paperwork.

Universal Associate Banker Teller III

Umpqua Bank
10.2007 - 07.2018
  • Maintained confidentiality of customer financial information at all times.
  • Processed deposits, withdrawals, check cashing, loan payments, cash advances and money orders.
  • Processed wire transfers according to established guidelines.
  • Greeted customers and provided excellent customer service.
  • Performed opening and closing duties such as balancing the vault and preparing cash drawers.
  • Balanced daily cash drawer by counting currency, coins and checks.

Education

High School Diploma -

Eureka Senior High School
Eureka, CA
06.2003

Skills

  • Customer Service
  • Electronic records management
  • Patient registration
  • Scheduling
  • Data Entry
  • Preparing applications
  • Consumer Banking
  • New Account Setup
  • Loan Submissions
  • Cash Handling
  • Check Cashing and Withdrawals
  • Insurance verification
  • Appointment scheduling

Timeline

Patient Coordinator

Advantage Dental+
10.2024 - Current

Production Assistant / Mortgage Loan Processor

Pacific Home Team
07.2018 - 09.2023

Universal Associate Banker Teller III

Umpqua Bank
10.2007 - 07.2018

High School Diploma -

Eureka Senior High School

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Terra Cummings