Terra Bowmaster
Arnprior,Canada
Summary
Dynamic Restaurant Manager with a proven track record at Wendy's, excelling in team leadership and customer relationship management. Skilled in optimizing operations and training staff, I consistently enhanced service efficiency and fostered a positive dining experience. My adaptability and strong analytical skills drive continuous improvement in performance and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Restaurant Manager/Keyholder
Wendy's Restaurant
Arnprior, ON
11.2020 - Current
- Managed all employees during shifts by assigning tasks and optimizing customer flow.
- Processed orders swiftly while managing cash-handling responsibilities accurately.
- Maintained cleanliness in food preparation areas while executing various tasks.
- Implemented food safety protocols through comprehensive staff training and evaluations.
- Analyzed store metrics alongside inventory management and labor control measures.
- Resolved customer issues effectively to foster strong relationships with patrons.
- Adhered to all health department regulations regarding food storage and preparation.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Delegated work to staff, setting priorities and goals.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
Residential Cleaner
Self-Employed Residential Cleaner
Arnprior, ON
01.2009 - 01.2016
- Inspected completed work to ensure that it met standards of cleanliness.
- Sanitized all surfaces with appropriate cleaning products.
- Cleaned, scrubbed, and polished bathrooms, kitchens, living rooms, bedrooms and hallways.
- Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needs; placing orders; verifying receipt.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Infant and Toddler Teacher
Children's Universe Daycare
Arnprior, ON
05.2015 - 01.2018
Self-Employed Nanny
Arnprior, ON
01.2010 - 01.2012
Education
Ontario Secondary School Diploma -
ADHS
Arnprior, ONIT Network Security
Willis College
Arnprior, ONSkills
- Reliable attendance record
- Task management skills
- Adaptability and flexibility
- Teamwork and independence
- Organizational skills
- Leadership qualities
- Client relationship management
- Employee development programs
- Restaurant operations oversight
- Cleaning proficiency
- Hazardous materials expertise
- Safety documentation
Timeline
Restaurant Manager/Keyholder
Wendy's Restaurant
11.2020 - Current
Infant and Toddler Teacher
Children's Universe Daycare
05.2015 - 01.2018
Self-Employed Nanny
01.2010 - 01.2012
Residential Cleaner
Self-Employed Residential Cleaner
01.2009 - 01.2016
Ontario Secondary School Diploma -
ADHS
IT Network Security
Willis College
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