Terina Guzman
Watsonville
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
16
16
years of professional experience
Work History
Manager
Grocery Outlet Bargain Market
Santa Cruz
02.2017 - Current
- Recruited and trained new employees to meet job requirements.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Trained employees on additional job positions to maintain coverage of roles.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Worked effectively in team environments to make the workplace more productive.
Supervisor
Wing Stop
Santa Cruz
05.2009 - 05.2015
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Determined consumer needs to provide products and services appealing to larger market.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Trained new employees on company policies, job duties, and performance expectations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
Basic Studies
San Luis High
Los Banos, CA06-2003
Skills
- Employee training
- Process improvement
- Operational efficiency
- Inventory management
- Customer service
Timeline
Manager
Grocery Outlet Bargain Market
02.2017 - Current
Supervisor
Wing Stop
05.2009 - 05.2015
Basic Studies
San Luis High