Terilee Barrett
Brentwood
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Authorization Agent
Old Republic Home Protection
01.2017 - Current
- Authorize plan coverage
- Customer service
- Audit reports
- Take reports from technicians
- Apply plan coverage
- Update reports
- Take co-payments from customer
- Explain plan coverage
- Transfer calls to appropriate departments
- De-escalate calls
- Update filing system
- Create purchasing orders
Computer Graphic Designer and Photographer (President/CEO)
The Lighthouse Graphics & Photography Corporation
04.2014 - Current
- Graphic design to include the following: logos, business identity, business cards, designing personalized calendars, personalized greeting cards, invitations, posters, banners, web pages, labels, personalized envelopes
- Photography to include the following: family portraits, children portraits, animal portraits, graduations, real estate, weddings, special events
- Places I have done business with: Famous Creations, New Creation Church, PBAC, GAP Fellowship, and Nature's Beauty Supply
Sales Rep/Trainer
Advance Air Solutions
10.2014 - 03.2015
- Company Overview: Company moved
- Customer service, serving customers needs and addressing any issues that they may have and answering any questions
- Phone calling customers to set up appointments to come to their homes
- Follow ups including following up on appointments to verify and checking on customers experiences
- Selling air purification products to customers who has asthma, allergies and people who wants to purify their homes
- Training new hires and getting them ready to go out on the field
- Company moved
Administrative Assistant/ HR Assistant/ HR Manager
Microland Electronics
10.2010 - 09.2013
- Company Overview: Relocated
- Administrative Tasks to include the following: data entry, recording time cards, assist in other departments such as accounting and purchasing, internet research for travel or company maintenance, ordering office supplies, recording employee vacation/sick days, restocking storage room, tracking asset inventory, conducting orientations, filing and submitting statements for meeting minutes
- Human Resources related duties: new hire's preparation, employee benefit packages, insurance policy renewal, company minority certificate, filing 1099-Misc, DIV, interview forms, planning and preparation of company events, billing statements, and company health coverage renewal
- Updated holiday schedule and accounting aging reports
- Relocated
Administrative Assistant, Background Verifier, Staffing Specialist, Cashier
Manpower
01.2004 - 10.2009
- Graphic Designer (Temporary Assignment)
- Answered phones, filing, data entry, faxing, copying, sorting mail, time cards
- Run past employment checks, education checks, credit check, and social security check
- Help individuals find jobs, and scheduled interviews, create employee files, meet with employers, kept track of attendance and time cards
- Record money for book stores, assist college students in purchasing their college books, count cashier tray at the end of each closing day, refill cashier tray with money, and assisted with refunds
- Create flyers for fundraisers and events, create brochures, business collaterals, business cards, letterheads, personalize envelopes, personalize logo's, web pages, and posters
Education
Associate of Arts - Computer Graphic Design
Brooks College
Sunnyvale, CA01-2006
Skills
- Claims reviewing
- Customer relations
- Professionalism and courtesy
- Data entry proficiency
- Document coordination
- Obtaining reports
- Dispute resolution
- Teamwork
- Problem-solving
- Problem-solving skills
- Follow-up skills
- Customer service
- Time management
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- ACE - Adobe Certified Expert, Photoshop
- MCAS - Microsoft Certified Application Specialist
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Authorization Agent
Old Republic Home Protection
01.2017 - Current
Sales Rep/Trainer
Advance Air Solutions
10.2014 - 03.2015
Computer Graphic Designer and Photographer (President/CEO)
The Lighthouse Graphics & Photography Corporation
04.2014 - Current
Administrative Assistant/ HR Assistant/ HR Manager
Microland Electronics
10.2010 - 09.2013
Administrative Assistant, Background Verifier, Staffing Specialist, Cashier
Manpower
01.2004 - 10.2009
Associate of Arts - Computer Graphic Design
Brooks College
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