Teri Thomas
Ottawa,ON
Summary
Retail professional with extensive experience in customer service, retail management, and leadership roles. Proven ability to excel in fast-paced environments while consistently delivering results. Skilled in overseeing day-to-day operations, optimizing sales strategies, and fostering a culture of excellence. Demonstrated success in driving revenue growth, exceeding targets, and enhancing customer satisfaction. Seeking to leverage expertise in luxury retail, cashier training, and visual merchandising to drive success for reputable organizations.
Overview
3
3
years of professional experience
Work History
Sales Specialist
Apple
Ottawa
10.2023 - 04.2024
- Built rapport with customers and assessed needs to make product recommendations.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Increased sales revenue by developing and implementing strategic sales plans.
- Conducted market research to identify new business opportunities and emerging trends, driving company growth.
Retail Store Supervisor
Columbia Sportswear
Ottawa, ON
07.2023 - 10.2023
- Determined layout of store merchandise for visual appeal to consumers.
- Collaborated with the management team to execute promotional events and drive foot traffic into the store.
- Streamlined inventory management processes, resulting in improved efficiency and reduced stock discrepancies.
- Developed a high-performing team by providing ongoing coaching, training, and performance evaluations.
- Maintained a visually appealing store environment through regular cleaning, organization, and merchandise presentation updates.
- Implemented innovative solutions for improving workflow efficiency within the retail space, leading to increased productivity levels among staff members.
- Mentored new sales associates to contribute to store’s positive culture.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported findings to help senior management make effective operational decisions.
Customer Experience Manager
Anthropologie
Ottawa, ON
05.2023 - 07.2023
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Analyzed and reported on KP|s to validate and demonstrate success of marketing campaigns.
- Continually maintained and improved company's reputation and positive image in markets served.
- Coordinated with design and media teams to develop high-quality creative assets
Sales Lead Keyholder
Stuart Weitzman
Ottawa, ON
10.2022 - 03.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients" needs.
- Executed sales strategies across multiple channels ensuring seamless transactions and exceptional customer service.
- Spearheaded store organization and visual merchandising efforts, elevating the brand's presence and appeal,
- Implemented targeted marketing campaigns resulting in a significant increase in sales and customer satisfaction
Sales Floor Supervisor
Sunglass Hut
Ottawa, ON
04.2021 - 10.2022
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Demonstrated product and answered questions for prospective customers.
- Mentored junior staff members, improving overall team productivity and collaboration on the sales floor.
- Participated in recruitment activities by interviewing candidates, identifying top talent for the sales team addition or promotion opportunities.
- Exceeded sales targets consistently, achieving notable success with $300,000 in sales
Education
Bachelor Of Arts - Psychology
University of Ottawa
Ottawa, ONHigh School Diploma -
Aden Bowman Collegiate
Saskatoon, SK06.2019
Skills
- Relationship building
- Client Relations
- Customer service and care
- Team Collaboration
- Inventory Maintenance
- Visual merchandising
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
Zulu
Native or Bilingual
Xhosa
Native or Bilingual
German
Full Professional
Dutch
Native or Bilingual
Timeline
Sales Specialist
Apple
10.2023 - 04.2024
Retail Store Supervisor
Columbia Sportswear
07.2023 - 10.2023
Customer Experience Manager
Anthropologie
05.2023 - 07.2023
Sales Lead Keyholder
Stuart Weitzman
10.2022 - 03.2023
Sales Floor Supervisor
Sunglass Hut
04.2021 - 10.2022
Bachelor Of Arts - Psychology
University of Ottawa
High School Diploma -
Aden Bowman Collegiate