Hi, I’m
Teri Iserhoff
Red Lake,ON
Summary
Highly effective at conducting personal and group training sessions focused on topics such as Health and Safety. Enthusiastic personality with a hands-on, creative style. Ready to step into a role as a trainer and motivator in a challenging position. Adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
24
years of professional experience
Work History
Elections Ontario
Training Officer
02.2022 - 06.2022
Job overview
- Facilitated classroom learning sessions.
- Identified training needs and planned classes accordingly.
- Developed and implemented effective lesson plans to cover necessary material.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Provided coaching and mentoring to employees.
- Acted as training subject matter expert and provided extensive technical support to different departments.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
SYKES
Medical Office Administrative Assistant
02.2018 - 01.2020
Job overview
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Verified insurance coverage
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Organized and maintained patient chart filing system
- Supported office staff and operational requirements with administrative tasks.
- Conducted patient intake interviews, recording and documenting relevant information.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Shoppers Drug Mart
Post Office Manager
03.2011 - 06.2016
Job overview
- Managed daily operations of post office.
- Assisted customers in determining proper postal service to align with individual needs.
- Hired, trained and evaluated performance of employees.
- Efficiently and kindly handled customer complaints and issues
- Managed flow, operations and services for daily post office visitors.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented.
- Worked effectively in fast-paced environments.
Timmins Native Friendship Centre
Recreation Activator
02.2007 - 05.2008
Job overview
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Proven ability to develop and implement creative solutions to complex problems.
- Planned, organized and executed multiple public events relating to healthy lifestyles and diabetes awareness
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
RBC Royal Bank
Personal Financial Services Representative
04.2001 - 09.2006
Job overview
- Worked well in team settings, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Financial sales and services. Dealing with credit, investments and general banking
Canadian Red Cross
Standard First Aid and CPR Instructor
05.1999 - 10.2004
Job overview
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Provided immediate and constructive feedback to students individually and as group.
- Distributed course syllabus and communicated course standards and learning objectives to students.
- Collaborated with various instructors to implement best practices to enhance student learning.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Adaptable and proficient in learning new concepts quickly and efficiently
- Strengthened communication skills through regular interactions with others
Town Of Iroquois Falls Recreation Department
Lifeguard/Instructor/Examiner
08.1998 - 06.2004
Job overview
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
- Monitored safety of guests in and around swimming pool.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Learned and maintained and taught proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to patron incidents in professional and timely manner.
- Inspected pools and pools areas for adherence to safety protocols.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Administered CPR and first-aid following best practices.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Trained new lifeguards on safety procedures and protocol.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Assisted in organizing and implementing recreational activities and programs.
- Responded to emergency situations in a timely, efficient manner.
- Evaluated and Certified Lifeguards
- Taught public interest courses such as fire safety, babysitting courses, material handling, aerobics and safe effective weightroom use
Education
Ontario Business CollegeNorth Bay, ON
Diploma from Medical Administrative Assistant
Northern College of Applied Arts And TechnologySouth Porcupine, ON
Diploma from Business Marketing
Skills
- Employee Mentoring
- Advanced Computer and Office technology
- Learning and Teaching Strategies
- Class Design
- Client Needs Assessment
- Training Materials and Documentation
- Motivational Leadership
- Adult Learning Theories
- Critical Thinking
- Organizational Efficiency
- Training and Development
- Providing Feedback
- Participant assessment
- Monitoring
- Correspondence Management
- Planning and Coordination
- Problem-Solving
- Active Listening
Timeline
Training Officer
Elections Ontario
02.2022 - 06.2022
Medical Office Administrative Assistant
SYKES
02.2018 - 01.2020
Post Office Manager
Shoppers Drug Mart
03.2011 - 06.2016
Recreation Activator
Timmins Native Friendship Centre
02.2007 - 05.2008
Personal Financial Services Representative
RBC Royal Bank
04.2001 - 09.2006
Standard First Aid and CPR Instructor
Canadian Red Cross
05.1999 - 10.2004
Lifeguard/Instructor/Examiner
Town Of Iroquois Falls Recreation Department
08.1998 - 06.2004
Ontario Business College
Diploma from Medical Administrative Assistant
Northern College of Applied Arts And Technology
Diploma from Business Marketing
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