Teri Hinds
Lakefield,ON
Summary
Experienced retail associate with a proven track record in leadership roles and active participation in team building programs. Detail-oriented and adept at multitasking, excelling in critical thinking to effectively problem solve and prioritize tasks. Thrives in collaborative work environments, demonstrating trustworthiness and independence in completing assigned responsibilities. Possesses excellent communication and organizational skills, with expertise in inventory control and product merchandising that would greatly contribute to the fast-paced and dynamic nature of retail sales.
Overview
8
8
years of professional experience
1
1
Certification
Work History
MET Team Associate
Home Depot
03.2022 - 05.2023
- Ensured compliance with safety standards and regulations, exemplifying commitment to quality assurance protocols
- Assisted in the development of action plans for successful implementation of projects, illustrating resourcefulness
- Developed efficient processes to streamline operations, leveraging organizational and problem-solving abilities
- Maintained accurate records of project progress and milestones, exhibiting attention to detail and time management skills
- Assembled and set up displays, furniture and products in store space, using colors, lights, pictures, and other accessories to display product
- Received New Associate Coach Certificate
- Supervised and trained staff members on daily tasks, such as visual merchandising
- Stored, packed and maintained inventory records of props, products, or display items
- Used computers to produce signage
- Took photographs of displays and signage
- Changed or rotated window displays, interior display areas, or signage to reflect changes in inventory or promotion
- Received Electrical Light Installation and Safety Training in order to maintain and set up light displays
- Received Certification for Electric Ladder/Lift Equipment
- Obtained WHIMS certification
- Awarded several badges including 2 Met Associate of the Month
- Proficient on POS System
- Proficient with electronic inventory tracking and ordering system for Hallmark and Giftware
- Created and maintained electronic filing system for easy access to Hallmark sales information, quarterly projections, memo, etc
- Utilized Hallmark online training program through Hallmark Gold Crown Marketplace
- Executed target merchandising and promotional plans set by Hallmark and adapted for regional demographic
- (follow and adapt Plan-o-grams) Complemented and utilized themes and colours from other giftware lines for upselling and quality control.
Department Lead
Hallmark Store-Within-A-Store and Giftware, IDA Pharmacy
09.2018 - 11.2020
- Cashier/Key Holder at Fabricland, Peterborough, ON Sep 2015 - Sep 2018
- Built relationships with vendors to maximize cost savings while ensuring quality of goods received
- Unloaded trucks
- Shipping and Receiving of inventory
- Reconfigured store standards to improve display quality and space utilization
- Managed inventory levels and restocked shelves to ensure product availability for customers
- Prepared and executed reconfiguration of stock rooms using a scaled floor plan and unused standards from storage
- This streamlined receiving process as well as allowed any staff to locate product for the gift department
- Stored, packed and maintained inventory records of props, products, or display items
- Studied local competitors regarding giftware lines, pricing, promotions, displays, etc
- Constructed or assembled displays or display components from fabric, glass, paper, or plastic, using hand tools, or woodworking power tools, according to specifications
- Assembled and set up displays, furniture and products in store space, using power tools and following instructions
- Developed ideas and plans for merchandise displays and window decorations
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly through email and telephone calls
- Significantly improved sales during on and off seasons paying attention to demographic and display methods
- Received recognition from superiors both verbal and monetary
- Second Christmas season the Giftware Department generated more income than the Pharmaceuticals Department
- This had never happened the history of the store
- Operated the POS system efficiently to ensure accurate transactions
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
- Reconciled daily sales reports at the end of each shift to verify accuracy of transactions
- Cross-trained colleagues on proper use of POS systems for efficient checkout times
- Developed and maintained a positive working relationship with customers
- Arranged and restocked displays and merchandise racks to maintain store appearance
- Provided customers with product information and responded to inquiries courteously and promptly
- Assist customers with home decor and sewing projects utilizing extensive knowledge in colour coordination, product usages, creative techniques, etc
- Supervised others and provided on-the-job training
- Shipping and receiving
- Restocking and inventory control
- Set store standards
- Part of sales team that increased sales elevating the Peterborough store to Presidents Club level
- This prompted an expansion of the Peterborough store's floor space and access to higher end fabrics.
Sales Associate/Keyholder
Fabricland - Home Decor Centre
08.2015 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
Education
Basic Carpentry in Woodworking -
Fleming College
Colour Consultant in Interior Design -
QC Design School
High School Diploma -
Lakefield District Secondary School
06.1985
Skills
- Exceptional Customer Service
- Skilled in Teamwork and Collaboration
- Strong Organizational Skills
- Inventive Problem Solving and Critical Thinking
- Proficient with various POS Systems and Electronic Inventory Tracking
Languages
English
Full Professional
Certification
- New Associate Coach Certificate
- Electrical Light Installation and Safety Training
- Certification for Electric Ladder/Lift Equipment
- WHIMS certification
- Met Associate of the Month (2 badges)
- Proficient on POS System
- Proficient with electronic inventory tracking and ordering system for Hallmark and Giftware
- Created and maintained electronic filing system for easy access to Hallmark sales information, quarterly projections, memo, etc.
- Utilized Hallmark online training program through Hallmark Gold Crown Marketplace
- Executed target merchandising and promotional plans set by Hallmark and adapted for regional demographic
- Business Plan Writing Course
Personal Information
Title: Sales Associate
References
- Rhonda Dinsdale, Manager, Fabricland - Former Employer, 17057484985, fabds133@fabricland.com
- Ramy Awadalla, Owner/Manager, IDA Pharmacy - Employer, 17056528184, ramy@lakefieldpharmacy.com
- Patricia Rodgers, Office Administrator, N/A - Friends 50 Years, 17059303254, Phoppe@gmail.com
- Morgan Wallace, MET Team Associate Supervisor, Home Depot - Supervisor, 17058680219, morgan_wallace@homedepot.com
Timeline
MET Team Associate
Home Depot
03.2022 - 05.2023
Department Lead
Hallmark Store-Within-A-Store and Giftware, IDA Pharmacy
09.2018 - 11.2020
Sales Associate/Keyholder
Fabricland - Home Decor Centre
08.2015 - 09.2018
Basic Carpentry in Woodworking -
Fleming College
Colour Consultant in Interior Design -
QC Design School
High School Diploma -
Lakefield District Secondary School
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