Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Teri Glover

Cornwall,Ontario

Summary

Dynamic Divisional Sales Manager at Staples Canada with a proven track record in boosting sales revenue through strategic implementation and relationship building. Expert in sales operations and team motivation, achieving KPIs while enhancing customer satisfaction. Adept at problem-solving and fostering professional development within teams, driving sustained growth in competitive markets.

Experienced with managing and motivating sales teams to achieve targets. Utilizes strategic planning to drive market growth and client satisfaction. Track record of fostering collaborative environments and delivering results.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

20
20
years of professional experience

Work History

Divisional Sales Manager

Staples Canada
07.2022 - 03.2025
  • Boosted sales revenue by implementing effective sales strategies and cultivating relationships with key clients.
  • Optimized sales processes through regular review, feedback, and continuous improvement initiatives.
  • Enhanced customer satisfaction with proactive account management and responsive issue resolution.
  • Collaborated with cross-functional teams to develop innovative products and services tailored to the needs of the market.
  • Adapted quickly to changing market conditions by adjusting strategies accordingly ensuring sustained growth even during challenging periods.
  • Increased client retention rates by addressing customer concerns promptly and providing exceptional after-sales support services regularly.
  • Conducted regular team meetings to review progress, address challenges, and share best practices.
  • Mentored junior staff members, fostering a positive work environment that encouraged professional development and career advancement.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Assistant Manager of Merchandising

TJX Canada
10.2004 - 07.2022
  • Maintained clean and organized store environment, upholding company standards for appearance and safety.
  • Enhanced store sales by implementing effective visual merchandising strategies and layouts.
  • Boosted customer satisfaction levels with proactive communication and personalized assistance.
  • Trained new team members on merchandising best practices, resulting in a more cohesive and productive team.
  • Implemented seasonal promotions, effectively increasing foot traffic during peak shopping periods.
  • Promoted teamwork among staff members through open communication channels, fostering a positive work atmosphere conducive to productivity.
  • Optimized product placement to maximize exposure, driving increased sales revenue.
  • Managed markdowns and clearance items, ensuring efficient sell-through of aging inventory while maintaining profitability.
  • Handled customer escalations professionally, seeking win-win solutions that protected both business interests and client satisfaction.
  • Participated in hiring process by interviewing candidates for merchandising positions, selecting those best suited for the role.
  • Oversaw visual presentation of products in-store, creating compelling displays that attracted customer attention and drove sales growth.
  • Collaborated with store manager to achieve overall store goals, including sales targets and customer service objectives.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Interacted with customers to obtain feedback and drive satisfaction.

Education

Social Services Worker Diploma - Counseling Psychology

St. Lawrence College
Cornwall, ON
04.1993

Skills

  • Sales team motivation
  • Sales strategy implementation
  • Sales operations
  • Sales reporting
  • Sales training
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Adaptability and flexibility
  • Relationship building
  • Staff supervision
  • Training development
  • New hire onboarding
  • Presentation skills

Languages

English

Timeline

Divisional Sales Manager

Staples Canada
07.2022 - 03.2025

Assistant Manager of Merchandising

TJX Canada
10.2004 - 07.2022

Social Services Worker Diploma - Counseling Psychology

St. Lawrence College

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Teri Glover