Teri Crowell
Oakland
Summary
•In-Home Care professional with strong track record of delivering compassionate and attentive care to clients. Known for reliability and ability to adapt to changing needs while ensuring high standards of care. Expertise in managing daily activities and fostering supportive environment.
•Dedicated Class B Driver with a strong work ethic and commercial driving experience at Para Transit. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for meticulous attention to detail and adherence to safety regulations, ensuring secure and timely transportation for all passengers.
•Professional care provider with robust experience in home support services. Known for strong team collaboration and flexibility to meet changing needs. Skilled in personal care, household management, and emotional support. Reliable and results-driven, ensuring positive impact on clients' well-being.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Class B Driver
Para Transit
12.2024 - 09.2025
- Operated Class B vehicles to ensure safe and timely transportation of passengers.
- Conducted pre-trip inspections to verify vehicle safety and compliance with regulations.
- Assisted passengers with boarding and disembarking, ensuring comfort and accessibility.
- Maintained accurate logs of routes, mileage, and passenger counts for reporting purposes.
- Communicated effectively with dispatchers to coordinate service adjustments and updates.
- Adhered to all traffic laws and safety protocols, promoting a secure travel environment.
- Showcased strong attention to detail when reviewing shipping manifests, confirming accuracy of cargo information before transport.
In Home Care Services
Family Members and Freinds
01.2017 - 11.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Manager
Multiple Locations
01.2012 - 01.2018
- Developed training programs to enhance team performance and customer satisfaction.
- Implemented customer feedback systems, improving service delivery and response times.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma - Computer Business Information Technology
Castlemont High School
Oakland, CA06.2009
Skills
- Strong work ethic
- Adherence to safety regulations
- Defensive driving techniques
- Commercial driving experience
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Critical thinking
Certification
Class B
Passenger endorsement
Commercial Driving Experience
In home care support services experience
Timeline
Class B Driver
Para Transit
12.2024 - 09.2025
In Home Care Services
Family Members and Freinds
01.2017 - 11.2020
Customer Service Manager
Multiple Locations
01.2012 - 01.2018
High School Diploma - Computer Business Information Technology
Castlemont High School