Tereza Gallegos
Dos Palos
Summary
Dynamic HR Generalist skilled in employee onboarding, benefits administration, and compliance with HR regulations. Proven ability to foster strong employee relations and manage internal investigations, contributing to a positive workplace culture and enhanced retention strategies.
Overview
14
14
years of professional experience
Work History
Human Resources Generalist
Liberty Packing Company
Los Banos, CA
07.2022 - Current
- Facilitated recruitment processes, including job postings and candidate screenings.
- Coordinated onboarding programs to enhance new employee integration and engagement.
- Managed employee records and maintained compliance with HR regulations and policies.
- Assisted in the development and implementation of training initiatives to improve workforce skills.
- Conducted exit interviews to gather feedback for improving retention strategies.
- Supported performance management processes, ensuring alignment with organizational goals.
- Collaborated with department leaders to address employee relations issues effectively.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Implemented and supervised orientation procedures for new hires.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Improved operational processes resulting in productivity increase in HR department.
- Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Collaborated with cross-functional teams to develop and execute diversity and inclusion initiatives, promoting an inclusive workplace environment.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
- Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
- Administered employee benefits programs and assisted with open enrollment.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed and monitored employee recognition programs.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Completed human resource operational requirements by scheduling and assigning employees.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Security Operations Supervisor
The Morning Star Company
Los Banos, CA
11.2015 - 07.2022
- Supervised daily security operations, ensuring compliance with safety protocols and company policies.
- Led incident response efforts, coordinating with law enforcement and emergency services during critical situations.
- Developed and implemented training programs for security personnel, enhancing team effectiveness and performance standards.
- Conducted regular security audits, identifying vulnerabilities and recommending improvements to enhance overall safety measures.
- Collaborated with cross-functional teams to assess security risks and devise strategic mitigation plans tailored to operational needs.
- Managed scheduling and deployment of security staff, optimizing resource allocation for maximum coverage and efficiency.
- Fostered a culture of safety awareness among employees through workshops and ongoing communication initiatives.
- Analyzed incident reports to identify trends, informing proactive adjustments to security strategies and policies.
- Developed comprehensive incident reports to provide accurate documentation for internal review and legal proceedings when necessary.
- Enhanced overall security by implementing effective policies and procedures for the team.
- Reduced incidents of theft and vandalism by conducting regular security audits and adjusting strategies accordingly.
- Evaluated new technology solutions for potential integration into existing security infrastructure to enhance efficiency and effectiveness.
- Continuously updated emergency response plans to reflect changing circumstances or lessons learned from previous incidents.
- Trained security personnel in proper techniques and tactics for optimal performance during routine operations and crisis situations.
- Streamlined communication between departments by establishing clear reporting protocols for all members of the organization regarding security-related matters.
- Mitigated risks associated with special events or VIP visits by coordinating with event organizers, implementing additional safety measures as needed.
- Fostered a culture of continuous improvement by encouraging team members to share insights, experiences, and ideas for enhancing the effectiveness of the security program.
- Educated employees about personal safety best practices to promote a culture of shared responsibility for workplace security throughout the organization.
- Conducted thorough investigations into security breaches, identifying root causes, and recommending preventive measures.
- Collaborated with local law enforcement agencies to improve response times and coordinate efforts during emergency situations.
- Ensured compliance with all relevant regulations by maintaining up-to-date knowledge on industry standards, laws, and best practices.
- Maintained a high level of situational awareness through continuous monitoring of security cameras, alarms, and access control systems.
- Optimized resource allocation by strategically scheduling security patrols based on historical trends and current threat assessments.
- Addressed potential vulnerabilities proactively by conducting risk assessments and recommending adjustments to security protocols as needed.
- Increased staff retention by promoting a positive work environment through open communication channels, regular feedback sessions, and employee recognition programs.
- Improved team cohesion by conducting regular meetings to discuss ongoing issues, share information, and assess progress towards goals.
- Nurtured relationships with key stakeholders within the organization to promote collaboration on security initiatives and increase overall buy-in for new policies or procedures.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Developed and implemented strategies to prevent and respond to security incidents.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Collaborated with management to develop security policies and procedures.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Supervised team of 15 security personnel during shift.
- Kept team compliant with security protocols and appearance standards.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Coordinated protective service operations with other emergency response agencies.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Evaluated security systems and procedures to identify areas for improvement.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Coordinated with IT personnel regarding security of digital assets and information systems.
Retail Assistant Manager
Goodwill Industries
Mountain View, CA
03.2012 - 05.2015
- Supervised daily operations to enhance customer service and retail efficiency.
- Trained and mentored team members on merchandise management and sales techniques.
- Implemented inventory control processes to optimize product availability and reduce losses.
- Developed promotional strategies to increase store traffic and sales performance.
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
- Collaborated with management to establish store policies and improve operational workflows.
- Ensured compliance with organizational standards for safety, merchandising, and customer engagement.
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
- Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Maximized revenue growth through proactive management of store promotions, markdowns, and clearance events.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Ensured compliance with all safety regulations, maintaining a clean and organized workspace for staff and customers alike.
- Developed and implemented strategies to increase sales and profitability.
- Improved employee retention rates by implementing recognition programs that encouraged growth within the company.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
DeAnza College
CupertinoHigh School Diploma -
Fremont High School
Sunnyvale, CA06-2011
Skills
- Employee onboarding
- Benefits administration
- HR policies implementation
- HRIS systems
- Employee relations
- Internal investigations
- Recruitment
- New employee orientations
- Employee handbooks
- Staff orientation
- Employee surveys
Accomplishments
- Developed and facilitated company-wide "town-hall meetings" to address issues and concerns from employees to improve overall employee and organizational relationships.
- Introduced a formal performance review program, creating a flexible and well-received tool used company-wide.
- Member of organizational Termination Appeal Panel for 4 years.
- Achieved full staffing for over 900 seasonal employees by completing recruiting and hiring with accuracy and efficiency.
- Collaborated with team of 12 in the development of a new company informational application.
- Responsible for implementation of new scheduling program for seasonal employees enterprise wide.
Languages
Spanish
Full Professional
Timeline
Human Resources Generalist
Liberty Packing Company
07.2022 - Current
Security Operations Supervisor
The Morning Star Company
11.2015 - 07.2022
Retail Assistant Manager
Goodwill Industries
03.2012 - 05.2015
DeAnza College
High School Diploma -
Fremont High School