Teressa Jones
Port Alberni,BC
Overview
19
19
years of professional experience
1
1
Certification
Work History
Care Aid
P.A.C.C.L.
01.2023 - Current
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Monitored and assisted residents through individual service plans.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Remained alert to problems or health issues of clients and competently responded.
- Kept clients engaged in social networks and communities for personal health and growth.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Monitored expiration of medical supplies and medications.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Ran errands for patients, did shopping, and picked up other necessities.
- Scheduled and accompanied clients to medical appointments.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Minimal casual employment
Cosmetologist
Rexall
09.2016 - 07.2021
- Answered phone calls and emails to schedule client appointments.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained client treatment records and designed long-term care programs for return customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Developed loyal following of clients by providing high-quality services.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
Personal Trainer
Fitness World
02.2005 - 09.2014
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Demonstrated proper technique for exercises to avoid injuries.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Assisted clients with personal fitness goals through realistic objectives.
- Led aerobics, yoga, core strength and kickboxing classes.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Used music to motivate and energize classes.
- Promoted fitness classes to boost gym attendance.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Developed healthy eating meal plans for clients to provide holistic approach.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Developed customized fitness plans for wide range of clients to expand services.
- Counseled participants on nutrition to help reach fitness goals.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Provided emergency first aid and CPR as needed.
- Developed specialized programs for athletes of all levels to reach competition goals.
Receptionist
Honda
10.2012 - 04.2014
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Managed multiple tasks and met time-sensitive deadlines.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Collected [Type] payments, processed transactions and updated relevant records.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized, maintained and updated information in computer databases.
- Maintained confidentiality of information regarding clients and company.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Compiled information from files and research to satisfy information requests.
- Assisted with onboarding new clients and securing paperwork completion.
Education
High School Diploma -
Prince George Secondary School
Prince George, BCSkills
- Protein Handling
- Quality Program Protocols
- Client Documentation
- Meal Planning and Preparation
- Respectful and Compassionate
- Independent Living
- Medical Records Management
- Patient Assessments
- Medication and Appointment Reminders
- Monitor Vital Signs
- Household Chores
- Verbal and Written Communication Skills
- Patient Care
- Medical Reminders
- Sanitizing Surfaces
- Strong Ethics
- Word Processing
- Housekeeping Duties
Certification
- First AId CPR
- W.H.I.M.I.S
- FoodSafe
- Violence In The Work Place
- B.C.R.P.A
- Personal trainer
Timeline
Care Aid
P.A.C.C.L.
01.2023 - Current
Cosmetologist
Rexall
09.2016 - 07.2021
Receptionist
Honda
10.2012 - 04.2014
Personal Trainer
Fitness World
02.2005 - 09.2014
High School Diploma -
Prince George Secondary School