Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresita Velasquez

Rancho Cucamonga

Summary

Forward-thinking Operations Manager driving efficiency and fostering a collaborative team environment. Expertise in streamlining operations and implementing strategic initiatives to enhance productivity, operational success and high-quality results.. Proactive leader known for assertive decision-making and strong communication skills.

Overview

13
13
years of professional experience

Work History

Operations Manager

Penske Logistics
08.2024 - 04.2025
  • Manage two Dedicated accounts within the Western Region Automotive Shared Network.
  • Participate in Startup of Dedicated accounts by collaborating with Customers and different departments and levels of management to conduct Cost Model Reviews, Route planning, assess staffing needs for Driver and Warehouse Dock Operations.
  • Build positive customer relationships by providing onsite support, service center delivery location visits and follow up. Provide consistent communication and immediate urgent responses of shipments, to include freight disruptions, delivery issues, research and determination for customer freight claims.
  • Create and present monthly presentation of account performance to customer and senior leadership. Hold Weekly account update meetings with local customer management team.
  • Reporting and identify improvement opportunities of KPI’s consisting of On Time Delivery, On Time Pickup and Freight Claims.
  • Manage 10 – 15 Drivers domiciled in several locations throughout Southern and Northern California, Oregon and Washington. To include Onboarding, Separation, Training and Development and Engagement.
  • Ensure Driver safety by conducting routine Observations, Safety meetings, DOT and FMCSA Compliance, Defensive Driver coaching’s and Safe Driving recognition for recorded events. Conduct Safety Onboarding Training and enforcement of safety policies and procedures. Incident Management and proactively addressing potential and unsafe driving behaviors.
  • Control account financial planning and costs with overview of equipment, labor costs, and expense management. Prepare weekly invoices and EDI submittals. Monthly Forecasting, GL and P&L review and reporting to upper management. Annual Financial Planning with Finance and Management partners.
  • Process Component Pay payroll for Drivers and Hourly staff payroll. Manage Vacation, PTO, Sick time balances.

Logistics Manager

Ryder Integrated Logistics
02.2021 - 07.2024
  • Manage Dedicated Dry Grocery Account operating 7 days a week and Holidays in the Ryder Logistics Division
  • Provided onsite and offline support to maintain a consistent effective relationship with the customer ensuring delivery issues and updates were communicated, and business inquiries were answered
  • Plan, schedule and dispatch routes for the customer’s grocery store locations within the Los Angeles Basin, Central California, Antelope Valley, High Desert and San Diego region. Address and resolve unexpected delivery obstacles.
  • Present bi-weekly meeting and data review to customer, along with creating and presenting for corporate and regional team meetings.
  • Financial management of account fulfilling Month End financial processes and control costs and expenses.
  • Promoting and evaluating driver safety with observations, safety meetings incident management using trainings, investigations and analyzations
  • Manage personnel of the account’s additional management employees, and 30 plus Company and Owner Operator Drivers. Work with recruiters and HR to staff site. Manage and reward performance by building morale and creating a positive team environment. Emphasize Safety practices for Drivers by conducting Team Safety Meetings, FMCSA and DOT Compliance, Incident Management, Safety recognition, Observations and Video Event Recorder program management.

Field Quality Specialist

DHL Supply Chain
01.2012 - 02.2021
  • June 2020 to January 2021 – Start-up assistance of a Beauty Products account in Arvin, CA, by training Admin and Supervisor staff. Conducted interviews and assist with start-up hiring for 100 plus hourly warehouse employees. Accepted transfer opportunity and held role of Field Quality Specialist. Created Training Programs, SOP’s and Site-Specific Policies. Supervised 2nd Shift Operations of Product Picking using Robotic systems and Receiving and Put-away Operations. Completed Train The Trainer with Crown Equipment for Order Picker machines. Established committees for Safety and Employee Engagement.
  • December 2017 to June 2020 – Start Up transfer for a Landscaping Supply account, accepting position of Transportation Administrative Assistant. Planned routing for Dedicated fleet and LTL shipments and process shipment paperwork and financial activities for the transportation cost center of the account. Coordinated and participated with Employee Engagement Committee accomplishing the 2019 Employee Survey score of a Successful Green 95 within the Global 10%. Volunteer collaborations with Non-Profit Organizations to participate in various Volunteer opportunities and events which received an Earned Key Corporate Partner Nomination for DHL Supply Chain in the Feeding America Million Meals Gala 2019. Participated in Security and Safety Teams assisting with 6-Step Security Certification evaluations, perform Facility opening and closing procedures and Haz-Mat Safety Trainings for DOT, IATA and RCRA Certifications. Trained in Warehouse Operations of Picking, Receiving, Loading, Unloading, Putaway and Inventory Control to gain advancement opportunity for Operations Supervisor, completing various Corporate Leadership and Engagement courses to learn Staff Leadership
  • January 2012 to December 2017 – Held the role of Administrative Assistant II & I, providing Administrative Support for various accounts and start up and shut down sites with an 80% successful startup grade in North America. Maintained Financial Control of Shared and Sole Cost Center accounts by creating and processing Journal Entries for GL and P&L accounting and shared site allocations. Create invoicing and submissions to Customer and Financial Systems. Assist with Annual Budget preparation and complete Month End Financial processes for review, reconciliations and reporting. Complete weekly payroll responsibilities for responsible sites, running various reports and tracking Vacation, PTO and Sick Time balances. Update policies and procedures and communicate to warehouse staff. Conduct Onboarding Training and Orientation, complete system hiring processes, create Disciplinary Actions and Separations paperwork following State Laws and Company policies. Arrange employee and management travel and complete expense reports. Planned various company events for Employee Engagement and Team Morale. Received Southwest Region Admin of the Quarter for 1st Quarter 2015.

Education

High School Diploma -

Alta Loma High School
Alta Loma, CA

Associates of Arts Degree - Accounting, Business & Economics

El Paso Community College
El Paso, TX

Skills

  • Customer Relationship Management
  • Operations and Performance Management of KPI's
  • Team Leadership:
  • Operation Systems: WMS, SAP,
  • Transportation Systems: Lytx, SmartDrive, Geotab, XRS Omnitracs, TMW, Smith System, Gensuite, FleetInsight
  • MS Office Systems: Outlook, TEAMS, Word, Excel, Powerpoint, Access,
  • Google Systems: Docs, Sheets, Voice, Workspace, Drive, Slides
  • Administrative Functions of Finance, Payroll, Site HR responsibilities, data management and organization
  • Admin Systems: Blackline, HRMS Oracle, Oracle CPM, Markview, Reveal, Beeline,Workday, Kronos, ADP Payroll, E-Verify, TalentReef, Sterling, Talentwise, Concur
  • KPI Systems: Power BI, LOGICS

Timeline

Operations Manager

Penske Logistics
08.2024 - 04.2025

Logistics Manager

Ryder Integrated Logistics
02.2021 - 07.2024

Field Quality Specialist

DHL Supply Chain
01.2012 - 02.2021

Associates of Arts Degree - Accounting, Business & Economics

El Paso Community College

High School Diploma -

Alta Loma High School

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Teresita Velasquez