Teresita Armas
Galt
Summary
Dynamic customer service professional with proven expertise at Blue Shield of CA, adept at resolving conflicts and enhancing customer satisfaction. Skilled in active listening and critical thinking, I excel in high-pressure environments, consistently delivering effective solutions and training new team members to uphold service excellence. Proficient in call management and follow-up strategies.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Blue Shield of CA
09.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Waitress
Velvet Grill and Creamery
05.2014 - 03.2021
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate Of Arts - Early Childhood Education
San Joaquin Delta College
Stockton, CA12.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
- Call management
- Follow-up skills
- Research
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Blue Shield of CA
09.2020 - Current
Waitress
Velvet Grill and Creamery
05.2014 - 03.2021
Associate Of Arts - Early Childhood Education
San Joaquin Delta College
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