TERESIA WANJIRU NDUNGU
Toronto,ON
Summary
Self-motivated, dependable team leader experienced working toward humanitarian objectives. Delivering compassionate support and remedying volunteer personnel issues while adhering to mission of organization. Excellent communication and relationship-building skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, , invoicing, dispatching, database management,recognized for exemplary customer service and team collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Volunteer Services Officer
toronto people with aids foundation
2023.11 - Current
- Scheduled and facilitated regular meetings with volunteers and staff to ensure effective communication.
- Monitored progress of ongoing projects to ensure timely completion
- Provided guidance and support to volunteers in order to maximize their potential.
- Assessed organizational needs and identified appropriate volunteer roles that could be filled by members of the community.
- Communicated regularly with volunteers regarding upcoming events, tasks, and assignments.
- Maintained detailed records of volunteer hours worked, accomplishments, and activities.
- Identified areas for improvement within the organization's volunteer program.
- Created positive working relationships between staff, volunteers, clients, and other stakeholders.
- Encouraged collaboration among team members through problem-solving activities.
- Ensured compliance with applicable laws or regulations related to volunteering activities.
- Implemented feedback systems for monitoring progress of individual projects or initiatives.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Offered support and assistance to community members.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Entered data into computer systems, updating records and files with new information.
- Sorted mail and answered phone calls to assist with administrative needs.
- Adhered to strict confidentiality policies in regard to personal data.
Receptionist Administrator
toronto people with aids foundation
2023.11 - Current
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Participated in regular training sessions related to customer service best practices.
- Adhered to company policies regarding confidentiality of sensitive information.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Performed data entry and other administrative tasks to support departments.
- Displayed professional standards at reception desk to impress visitors.
In-charge Psychiatrist
Lodwar county and referral hospital
Nairobi , Kenya
2022.01 - 2023.09
- Assessed patients' mental health, physical health, and family dynamics by conducting interviews and psychological tests.
- oversaw the daily running of the psychiatric unit
- Developed treatment plans for individuals with substance abuse, personality disorders, anxiety, depression, or other mental health issues.
- Prescribed medications to help alleviate symptoms of mental illness.
- Provided crisis intervention services in emergency situations.
- Conducted psychotherapy sessions with individual patients and families.
- Collaborated with social workers, psychologists, and medical personnel to coordinate care for patients.
- Educated healthcare staff on best practices related to the diagnosis and treatment of psychiatric disorders.
- Monitored patient progress using standardized assessments tools such as PHQ-9 or GAD-7 scales.
- Performed diagnostic evaluations including history taking, physical exams, laboratory tests, and imaging studies when appropriate.
- Attended professional meetings and conferences to stay up-to-date on developments in psychiatry.
- Advised primary care physicians regarding referrals for psychiatric evaluation.
Education
Some College (No Degree) - Health And Community Services
Kenya Medical Training College
Nairobi KenyaSkills
- Scheduling
- Volunteer Scheduling
- Delegation and Supervision
- Relationship Building
- Interpersonal communication skills
- Mission-oriented
- Mentoring
- Client Relationship Management
- File and Records Management
- team collaborator
- medical administaration
Certification
- proffessional receptonist certificate
- OPswa badge
- higher national diploma in clinical medicine( mental health and psychiatry)
- diploma in clinical medicine and surgery
Languages
English
Professional
Swahili
Professional
Timeline
Volunteer Services Officer
toronto people with aids foundation
2023.11 - Current
Receptionist Administrator
toronto people with aids foundation
2023.11 - Current
In-charge Psychiatrist
Lodwar county and referral hospital
2022.01 - 2023.09
Some College (No Degree) - Health And Community Services
Kenya Medical Training College
- proffessional receptonist certificate
- OPswa badge
- higher national diploma in clinical medicine( mental health and psychiatry)
- diploma in clinical medicine and surgery
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