Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Teresia Muchoki

Fontana

Summary

A driven, passionate and adaptable professional with a resilient mindset and a will for growth. I thrive in both fast paced as well as steady environments, consistently exceeding expectations through focus, teamwork and initiative. Known for my reliability and strong work ethic, approaching every role with determination, a willingness to learn and a commitment to going above and beyond.

Overview

3
3
years of professional experience

Work History

Warehouse Worker

Amazon
01.2025 - Current
  • Ensured timely order fulfillment with effective stowage of items carefully in designated storage pod locations.
  • Enhanced productivity by accurately scanning and tracking incoming inventory using barcode scanners or the overhead scanner accordingly.
  • Improved warehouse organization by implementing efficient stowing strategies and maintaining clear walkways.
  • Maintained up-to-date knowledge of company policies, procedures, and best practices related to warehouse operations through regular training sessions and professional development opportunities.
  • Achieved high levels of accuracy while stowing products through meticulous attention to detail during labeling procedures.
  • Reduced item discrepancies by diligently conducting accurate inventory counts and reporting any inconsistencies.
  • Prevented inventory damage by carefully handling fragile items during the stowing process, ensuring proper protective packaging when needed.
  • Demonstrated flexibility and adaptability by effectively managing multiple tasks simultaneously while maintaining a high level of organization and productivity.
  • Facilitated timely order processing by promptly notifying team leads or supervisors about potential bottlenecks or delays in the stowing workflow.
  • Inspected items for any damages and reported discrepancies to supervisor.
  • Utilized scanning equipment to quickly locate and identify items and stock locations.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Separated damaged items from functional ones before placing on shelves.
  • Arranged merchandise according to company standards to maintain tidy and organized stockroom.
  • Used hand trucks and pallet jacks to safely move items to designated areas.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Managed hazardous materials effectively, mitigating risks associated with spills or accidents in the warehouse.
  • Unpacking and proper transfer and sorting of products into smaller totes for further processing while labeling appropriately.
  • Proper disposal of damaged products according to the safety regulations while keeping the work station hazard free and properly organized.
  • Maintaining a safe and proper use of work equipment such as box cutters as well as PPE (Personal Protective Equipment) such as safety gloves.
  • Inspecting and identifying damaged, defective, unsafe and donate-able products after sorting items into specific categories.
  • Preventing contamination and chemical transfers by separating sensitive, food and chemical products accordingly.
  • Properly recording, accounting and documenting for all the items processed in accordance to the policy.
  • Bagging and sealing leaking or open products to prevent cross-contamination as well as labeling them for proper handling and identification.
  • Efficient team collaboration and communication across departments when working on items in the warehouse system.
  • Efficient application of time management to productivity ratio while hitting daily targets .
  • Flexible to work through different departments and offer an extra hand when a department is overwhelmed.


Delivery Driver

Uber Eats
06.2024 - 12.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Cashier/Customer Service

Lowe's Home Improvement
12.2023 - 06.2024
  • Skillfully scanned and bagged items ensuring smooth accurate and efficient checkout process.
  • Managed cash registers with precision, handling transactions, refunds and exchanges in accordance with company policies.
  • Processed payments with exchanges promptly providing courteous assistance to customers throughout the transaction.
  • Expertly answered customer questions and demonstrated product features, fostering positive interactions and enhancing the shopping experience.
  • Effectively redirected objections to highlight the positive aspects of products and services while addressing customer concerns with professionalism and tact.
  • Monitored self-checkout systems to assist customers and ensure smooth operation, offering guidance as needed.
  • Maintained secure cash drawers and adhered to cash handling procedures to safeguard company assets and maintain financial integrity.
  • Restocked and organized merchandise on the sales floor contributing to a visually appealing and well maintained store environment.
  • Prioritized cleanliness and safety by actively participating in store maintenance tasks and adhering to safety protocols.
  • Recognized for outstanding customer service skills, consistently receiving positive feedback from satisfied customers and earning commendations from management.
  • Demonstrated proficiency in managing high volume cash registers, maintaining accuracy and efficiency during busy periods.
  • Proactively engaged with customers to understand their needs and preferences resulting in increased sales and customer satisfaction.
  • Successfully resolved customer concerns and objectives hereby turning potentially negative situations into positive outcomes through effective communication and problem solving skills.
  • Played a key role in ensuring the security of cash drawers and adherence to cash handling procedures, contributing to a trustworthy and reliable cashiering environment.
  • Actively contributed to the overall success of the store by assisting with restocking and organizing merchandise hereby optimizing the shopping experience for customers.
  • Maintained a clean and safe store environment actively participating in store maintenance tasks and promoting a positive shopping atmosphere for customers and colleagues alike.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts and was awarded and acknowledged multiple times.
  • Proficiency processed credit card registrations on all levels of credit from regular to business cards as well as processing card payments and transactions successfully.

Warehouse Associate

Amazon Warehouse
10.2022 - 11.2023
  • Efficiently packed and labeled merchandise, ensuring accurate preparation for loading and shipment to valued customers.
  • Safely operated the pallet jacks to transport items between warehouse locations demonstrating precision and attention to detail.
  • Maintained impeccable organizational and cleanliness of shelves, workstations and pallet areas while prioritizing a safe and welcoming work environment for all team members.
  • Expertly utilized special-purpose equipment to move boxes, containers and pallets hence consistently meeting and exceeding demanding production targets.
  • Carefully packed materials and items into designated crates and boxes, meticulously sealing and labeling each package to uphold quality standards.
  • Recognized for consistently delivering exceptional service to customers through meticulous packaging and labeling practices, contributing to high levels of customer satisfaction.
  • Demonstrated proficiency in handling deliveries, scanning packages and updating orders in the internal database, ensuring accurate and timely processing of shipments.
  • Played a key role in maintaining product quality by examining packages and goods for damage, promptly notifying vendors of replacement needs while safeguarding customer interests.
  • Efficiently processed requests and supply orders, showcasing strong organizational skills and attention to detail to successfully prepare orders in a timely manner.
  • Received accolades for proficiency in warehouse operations including receiving merchandise, relocating products using forklift and pallet jacks and processing orders for shipment with precision and efficiency.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 25-50 pounds.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Properly dismantled large stacks of products into single units and transported them through a conveyor belt.

Education

Bachelor of Arts - Psychology

Catholic University of Eastern Africa
Nairobi, na
09.2026

Skills

  • Customer service and communication
  • Time management and adaptability
  • Microsoft excel literate
  • Document review and organization
  • Microsoft word literate
  • Computer literacy
  • RF scanner and Labeling literate
  • Order picking and packing
  • Load & unloading products up to 50lbs
  • Logistics and accountability
  • Team collaboration and reliability
  • Cash Register and self checkout operations
  • Safety awareness and workplace cleanliness maintenance
  • Receipt and refund issuance
  • Damage inspection and problem solving
  • Pallet Jack Experience
  • Stocking, stowing and inventory organization
  • Stacking and staging
  • Quality Assurance/Quality Control
  • Credit card and account sale
  • Cash handling and credit sales
  • Friendly, approachable and dependable personality
  • Strong attention to detail and patterns
  • High level of patience, empathy and professionalism

Languages

English
Native or Bilingual
Swahili
Native or Bilingual

Timeline

Warehouse Worker

Amazon
01.2025 - Current

Delivery Driver

Uber Eats
06.2024 - 12.2024

Cashier/Customer Service

Lowe's Home Improvement
12.2023 - 06.2024

Warehouse Associate

Amazon Warehouse
10.2022 - 11.2023

Bachelor of Arts - Psychology

Catholic University of Eastern Africa

Similar Profiles

CREATE PROFILE
Teresia Muchoki