Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Terese Aure Montilla

308 Conway Dr, Unit 9 London ,ON

Summary

Dynamic and goal-oriented professional with experience at Tim Hortons, excelling in cash handling and customer relationship management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills, while consistently maintaining high standards of service and cleanliness. Recognized for building strong relationships that drive repeat business.

Offering strong dedication to customer service and willingness to learn in fast-paced environment. Brings understanding of food safety practices and ability to handle multiple tasks efficiently. Ready to use and develop organizational and communication skills in dietary aide role.

Developed skills in fast-paced food service environment, including high-level customer service and efficient task management. Adaptable and quick to learn, with ability to thrive in new and diverse settings. Seeking to leverage these abilities in new field to drive positive outcomes and continuous improvement.

Personable and reliable individual with passion for providing exceptional customer service and ensuring pleasant dining experience. Understands food safety standards and proper sanitation techniques, with skills in multitasking and maintaining clean and organized workspace. Committed to contributing to positive team environment and ensuring customer satisfaction.

Experienced with food preparation and customer service. Utilizes teamwork and communication to enhance dining experience. Track record of maintaining cleanliness and adhering to safety standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Food Service Worker

Tim Hortons
07.2022 - Current
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Developed and maintained positive relationships with customers to enhance service.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.

Sales Assistant

Spirit
08.2025 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.

Education

Some College (No Degree) - Pharmacy Technician

Fanshawe College
London, ON
01-2026

Skills

  • Achievement-focused

  • Relationship building

  • Inventory management

  • Complex Problem-solving

  • Customer needs assessment

  • Team collaboration

  • Client relationship management

  • Quick learner

  • Positive attitude

  • Multitasking

  • Customer service

Certification

  • Food Handling Certificate- March 2022

Timeline

Sales Assistant

Spirit
08.2025 - Current

Food Service Worker

Tim Hortons
07.2022 - Current

Some College (No Degree) - Pharmacy Technician

Fanshawe College

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Terese Aure Montilla