Terese Limon
Pharmacy Technician
Rancho Cordova
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Walgreens, excelling in medication dispensing and customer service. Proven ability to resolve complex issues and verify prescriptions, enhancing patient satisfaction. Recognized for strong problem-solving skills and meticulous attention to detail, contributing to efficient operations and improved service delivery.
Overview
13
13
years of professional experience
3
3
Certifications
1
1
Language
Work History
Certified Pharmacy Technician
Walgreens
01.2026 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Cashier
Walgreens
06.2024 - 01.2026
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.
Shift Lead
Walgreens
06.2023 - 06.2024
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
International Flight Attendant
Qatar Airways
02.2017 - 09.2021
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
- Provided exemplary customer service through timely resolution of passenger complaints or issues during international flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
Corporate Sales Account Officer
Philam Life
06.2013 - 06.2016
- Coordinated with marketing teams to execute successful promotional campaigns tailored to specific client needs.
- Identified upsell opportunities within existing accounts, contributing significantly to annual revenue growth.
- Conducted regular account reviews, ensuring alignment with client objectives and addressing any challenges proactively.
- Led contract negotiations with high-profile clients, resulting in favorable terms that contributed to overall company success.
Education
Associate of Science - Allied Health
Folsom Lake College
Folsom, CA 05.2001 -
Bachelor of Science - Psychology
Batangas State University
Philippines05-2013
Skills
Medication dispensing
Empathy and patience
Problem-solving skills
Customer service
Time management
Data entry
Prescription verification
Verbal and written communication
Insurance verification
Certification
CPhT - Certified Pharmacy Technician
Timeline
CPhT - Certified Pharmacy Technician
01-2026
CNA - Certified Nurse Assistant
01-2026
Certified Pharmacy Technician
Walgreens
01.2026 - Current
Pharmacy Cashier
Walgreens
06.2024 - 01.2026
NCICS - Insurance and Coding Specialist
01-2024
Shift Lead
Walgreens
06.2023 - 06.2024
International Flight Attendant
Qatar Airways
02.2017 - 09.2021
Corporate Sales Account Officer
Philam Life
06.2013 - 06.2016
Associate of Science - Allied Health
Folsom Lake College
05.2001 -
Bachelor of Science - Psychology
Batangas State University