Teresa Yerxa
Saint-Lambert,QC
Summary
Driven by strong ethics and technical knowledge, I excelled at Mistplay Inc, where I spearheaded projects that significantly enhanced user satisfaction and team efficiency. My expertise in social media proficiency and community engagement, coupled with a knack for problem-solving, consistently exceeded targets, fostering a supportive and informative user environment. Knowledgeable Community Assistant with strong track record in helping maximize occupancy rates and reduce turnover through positive communication and skilled community management. Handles conflicts effectively through solution-oriented approach. Connects positively with tenants to keep accounts current and minimize unsavory behaviors.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Community Moderator
Mistplay INC
10.2021 - 11.2023
- Moderate and respond to users on Instagram, Facebook, and Twitter, ensuring prompt communication.
- Address 300+ Google Play reviews and 150+ Zendesk email tickets daily, enhancing user satisfaction.
- Coordinate with stakeholders on ongoing issues, open tickets, and provide actionable data.
- Develop guides, strategies, and crisis communication plans, improving team efficiency.
- Equip users with troubleshooting tools for emigrant issues, fostering empathy and clear communication.
- Offer solutions and innovative ideas during strategic brainstorming sessions, enhancing team collaboration.
- Empower users with effective problem-solving techniques, ensuring a supportive and informative experience.
- Manage after-hours moderation ensuring swift emergency response, enhancing user safety and satisfaction.
- Collaborate with art team to create engaging weekly and monthly social media content.
- Spearhead innovative projects, driving measurable results through strategic planning and effective team collaboration. Consistently exceed targets and deliver high-quality outcomes.
Customer Service Representative
Mistplay Inc
10.2021 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Achieved prompt resolution of Customer tickets
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
No Degree - Medical Adminstration
Atlantic Business College
Fredericton, NB06.2018
Skills
- Patience and Tolerance
- Strong Ethics
- Writing and editing
- Technical knowledge
- Social media proficiency
- Community Engagement
- Policy Enforcement
- User Support
- Content Moderation
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
Languages
English
Native or Bilingual
French
Elementary
Certification
Zendesk Customer Service Professional Certificate
Hootsuits Platform Cerfiticate
Google Ads Training
Content Marketing for Social Media
Timeline
Community Moderator
Mistplay INC
10.2021 - 11.2023
Customer Service Representative
Mistplay Inc
10.2021 - 11.2023
No Degree - Medical Adminstration
Atlantic Business College
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