Teresa Wong
Vancouver,BC
Summary
Dynamic professional with a robust background in front-desk operations and patient interaction, excelling in appointment scheduling, medical record management, and administrative support. Proven ability to streamline patient care processes while effectively managing bookings and coordinating facility operations in fast-paced environments. Recognized for strong collaboration skills and adaptability to evolving needs, ensuring a positive and organized atmosphere. Multilingual proficiency in English, Cantonese, Mandarin, and Vietnamese enhances communication with diverse patient populations, contributing to exceptional service delivery.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Royal Pacific Realty INC
01.2011 - Current
- Negotiated contracts, analyzed market data, and built client relationships. Enter Data
- Negotiated contracts to secure favorable terms for clients
- Advised clients on market trends and property values
Front Desk Administrator
Dr.'s Family Practice
01.2005 - 01.2010
- Managed front desk operations, scheduled appointments, maintained records, and supported office functions. manage patient flow, and handle administrative tasks such as billing and insurance processing
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated patient intake processes, ensuring accurate data entry and documentation compliance.
- Assisted in maintaining electronic health records using advanced practice management software.
- Streamlined office procedures, resulting in improved operational efficiency and reduced wait times.
Education
Master of Real Estate Development - Real Estate License
Sauder School of Business
Vancouver, BC04-2011
Cosmetology License of BC - Hair Stylist
VCC Hairdressing School
Vancouver, BC02-1997
Skills
- Professional office management
- Client relations management
- Independent management of patient inquiries and appointment scheduling
- Lead follow up
- Social media marketing
- Administrative support
- FLUENT IN English, Cantonese, Mandarin, Vietnamese,
- Excellent teamwork
- Healthcare industry
- Patient check-in and check-out
- Works well independently
- Front desk operations
- Patient scheduling
- Reminder calls
- Microsoft office
- Insurance verification
- Appointment management
- Appointment scheduling
- Inpatient care
- Medical terminology
- Workflow optimization
- Payment collection
- Insurance claims
- Problem-solving
Languages, Education & Certifications
Languages: English, Cantonese, Mandarin, Vietnamese
Certification
- Real Estate License (15 years of Experience) Licensed Cosmetology BC Certificate.
- Dental Receptionist Program (completed with relevant Certification.
Languages, Education & Certifications
Education: UBC Sauder Real Estate Certificate (15 years as realtor)
Timeline
Real Estate Agent
Royal Pacific Realty INC
01.2011 - Current
Front Desk Administrator
Dr.'s Family Practice
01.2005 - 01.2010
Master of Real Estate Development - Real Estate License
Sauder School of Business
Cosmetology License of BC - Hair Stylist
VCC Hairdressing School