Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Teresa Wilson

Saskatoon,SK

Summary

Accomplished in enhancing financial processes at Dawn Food Products, I leveraged advanced accounting skills and a customer-centric approach to streamline invoice processing and improve client satisfaction. Expert in MS Office and bookkeeping software, my analytical prowess and interpersonal skills have consistently driven efficiency and fostered positive vendor relationships.

Overview

28
28
years of professional experience

Work History

Bookkeeper

Wilson Honey
05.2007 - 06.2023
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.

Receptionist

Cumberland College
08.2007 - 12.2009
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Account Payable

Dawn Food Products Canada
01.2001 - 05.2006
  • Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
  • Worked closely with IT to troubleshoot software issues and implement system improvements, enhancing overall efficiency in the Accounts Payable processes.
  • Contributed to financial reporting accuracy by reconciling accounts payable general ledger accounts monthly.
  • Strengthened internal controls by adhering to company policies and procedures regarding accounts payable processes.
  • Maintained accurate vendor records, ensuring proper tax compliance and streamlined communication channels.
  • Optimized company''s use of discounts offered by vendors for early or on-time payments through effective planning and prioritization.
  • Streamlined accounts payable processes by implementing efficient systems and reducing processing time.
  • Facilitated cost savings by identifying duplicate payments and preventing overpayments through diligent invoice reviews.
  • Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
  • Reduced outstanding accounts payable balances by diligently following up on overdue invoices and negotiating payment terms.
  • Collaborated with procurement team to ensure accurate purchase order issuance, enhancing overall process efficiency.
  • Assisted with annual audits by generating reports and collecting and consolidating invoice information.
  • Identified opportunities and risks in accounts payable process to improve standard operating procedures.
  • Provided strong customer service and support to prevent invoice and expense issues.
  • Safeguarded the company''s financial reputation by promptly addressing any payment disputes or inquiries from vendors.
  • Investigated inquiries relating to status of accounts.
  • Managed high-volume invoice processing efficiently, maintaining a consistent record of timely payments.
  • Provided cross-functional support for other finance departments as needed, fostering a cohesive team environment.
  • Managed complex accounting projects and special assignments.
  • Handled sensitive and confidential documents and information to maintain corporate reputation.

Sr. Customer Service Representative

Dawn Food Products
04.1997 - 05.2006
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Developed and implemented customer service policies and procedures.
  • Streamlined customer service processes for increased efficiency and improved response times.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Maintained up-to-date knowledge of industry trends and best practices to consistently deliver top-notch customer service.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Reduced call wait times by implementing effective time management techniques within the team.
  • Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
  • Implemented feedback systems to gather valuable insights from customers, driving continuous improvement initiatives.
  • Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Proactively identified potential problems or obstacles related to customer needs before they arose.
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Office Administrator

North Prairie Homes and Construction Ltd.
03.1995 - 04.1997
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Organized, facilitated and participated in community service efforts.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

No Degree - Accounting/Bookkeeping

SIAST
Saskatoon, Canada

No Degree - Massage Therapy

MCKAY College of Massage Therapy
Saskatoon
06.1997

No Degree - Office Administration

Saskatoon Business College
Saskatoon
06.1995

Skills

  • Expense Tracking
  • Accounting and bookkeeping
  • MS Office expert
  • simply accounting
  • Accounts Receivable
  • Accounts Payable
  • Customer Relations
  • Invoice Processing
  • Sheet balancing
  • Payroll Processing
  • Advanced computer skills
  • Cost accounting
  • Bookkeeping Software

Languages

English
Native or Bilingual

Timeline

Receptionist

Cumberland College
08.2007 - 12.2009

Bookkeeper

Wilson Honey
05.2007 - 06.2023

Account Payable

Dawn Food Products Canada
01.2001 - 05.2006

Sr. Customer Service Representative

Dawn Food Products
04.1997 - 05.2006

Office Administrator

North Prairie Homes and Construction Ltd.
03.1995 - 04.1997

No Degree - Accounting/Bookkeeping

SIAST

No Degree - Massage Therapy

MCKAY College of Massage Therapy

No Degree - Office Administration

Saskatoon Business College

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