Teresa Wawrzyn
Orillia,ON
Summary
Dynamic customer service professional with extensive experience at Coffee Time Donuts, recognized for enhancing customer satisfaction through effective problem resolution and training staff. Proven ability to foster positive relationships and improve service ratings, utilizing strong communication skills and a focus on customer engagement to drive repeat business.
Overview
2018
2018
years of professional experience
1
1
Certification
Work History
Customer Service
Coffee Time Donuts
- Fostered positive dining atmosphere by offering exceptional customer service.
- Increased repeat business with exceptional customer service and friendly interactions.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Maintained detailed records of client conversations and customer service.
- Provided exceptional customer service, addressing client concerns efficiently and professionally.
- Delivered exceptional customer service, addressing concerns and providing product recommendations.
- Provided superior and individualized customer service.
- Delivered exceptional customer service, resolving issues promptly and professionally.
- Delivered exceptional customer service and supported positive brand experience.
- Increased merchant retention, providing exceptional customer service and consistent communication.
- Delivered exceptional customer service, addressing guest concerns promptly and professionally.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings Number%.
- Provided outstanding customer service by addressing visitor needs promptly.
- Trained staff on new product features, ensuring knowledgeable customer service.
- Provided exceptional customer service by resolving claims quickly and efficiently.
- Utilized customer feedback to improve customer service.
- Displayed very good communication and customer service skills.
- Trained newly hired employees on routine tasks and customer service.
- Provided exceptional customer service, resolving disputes promptly and professionally.
- Managed customer service operations, including taking orders and resolving complaints.
- Worked with customer service to handle escalated customer issues.
- Managed high call volume while maintaining excellent customer service standards.
Manager, Cashier, Cook, Bartender, Server
Stockyard Restaurant
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Operation Assistant Manager
Value Village
09.2009 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Some College And University -
Mikolaj Kopernik
Poland 06.1986
Skills
- Customer service and satisfaction
- Customer service training
- Effective customer service
- Pega customer service
- Retail sales customer service
- Customer service focus
- Customer service and engagement
- Sales and customer service
- Excellent customer service skills
Languages
English
Full Professional
Certification
Risk management safety certificate.
Five years excellent service awarded at Value Village and exceptional dedication letter.
Timeline
Operation Assistant Manager
Value Village
09.2009 - 04.2017
Customer Service
Coffee Time Donuts
Manager, Cashier, Cook, Bartender, Server
Stockyard Restaurant
Some College And University -
Mikolaj Kopernik