Teresa Wall
Headingley,Manitoba
Summary
Proactive and meticulous individual with over 20 years of experience as a legal assistant, office management, customer service/service writing and experienced/knowledgeable in manufacturing/welding/machining. Proficiencies in inventory control, sales, staff training and development.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Problem Solver and dedicated to meeting the needs of the company whenever and wherever my skills will be an asset.
Overview
21
21
years of professional experience
Work History
Sales & Service Coordinator
DNA Automotive Auto & Truck Repair
08.2021 - Current
- Orchestrated efficient service schedules to meet needs of customers.
- Investigated and resolved accounting, service and delivery concerns.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Gathered information through research and vendor inquiries to provide job estimates.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Sought ways to improve processes and services provided.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and fast-paced environment.
- Organized and detail-oriented with strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Legal Assistant
Fast Trippier Law
04.2019 - 08.2021
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Revised and finalized letters, briefs, and memos.
- Drafted, reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for legal team.
- Worked effectively in fast-paced environments.
Executive Assistant to President
Qualico Developments
04.2017 - 04.2019
- Streamlined office operations for increased productivity, implementing new procedures and organizational systems.
- Self-motivated, with strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Filed paperwork and organized computer-based information.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, invoices, lease and purchase documents, reports, and presentations.
- Updated and maintained confidential databases and records.
- Worked well in team setting, providing support and guidance.
Business Operations Manager
Terradyne Industries Ltd.
10.2002 - 04.2017
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Involved in carrying out day-to-day business operations on shop floor.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making.
- Self-motivated, with strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated high level of initiative and while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems and improved operations.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in team environment.
Education
High School Diploma -
Garden Valley Collegiate
Winkler, MBNo Degree - Accounting
The Business Bureau
Winnipeg, MB2022
No Degree - Accounting / Business
Red River College of Applied Arts, Science And Technology
Winnipeg, MB2022
Skills
- Detail and Deadline-oriented
- Always open to Positive and Constructive Feedback
- Schedule Coordination
- MS Office, Quickbooks, Mitchell1, systems related to law and billing
- Administrative Support
- Customer Service
- Continuous Improvement and Learning
- Problem-Solving
- Work Prioritization
- Business Administration and Accounting
- Schedule Management
- Time Management
Languages
English
Native or Bilingual
Additional Information
Many years as a volunteer in competitive swim meets sanctioned by the Province of Manitoba and Nationally as Officials/Volunteer Coordinator and also as a Clerk of Course on pool deck.
Timeline
Sales & Service Coordinator
DNA Automotive Auto & Truck Repair
08.2021 - Current
Legal Assistant
Fast Trippier Law
04.2019 - 08.2021
Executive Assistant to President
Qualico Developments
04.2017 - 04.2019
Business Operations Manager
Terradyne Industries Ltd.
10.2002 - 04.2017
High School Diploma -
Garden Valley Collegiate
No Degree - Accounting
The Business Bureau
No Degree - Accounting / Business
Red River College of Applied Arts, Science And Technology
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