Teresa Wadsworth
Laguna Woods,CA
Summary
Dedicated customer service administrator with expertise in issue resolution and excellent communication skills. Successfully managed customer inquiries and implemented feedback-driven improvements to enhance service quality and efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Administrator
Country Estate Fence
03.2015 - 04.2020
- Managed customer inquiries through phone and email, ensuring timely responses and high satisfaction levels.
- Developed and maintained detailed customer records in CRM system, improving data accuracy and retrieval efficiency.
- Coordinated scheduling for installations and service appointments, optimizing resource allocation and minimizing delays.
- Trained new staff on customer service protocols and software tools, enhancing team productivity and performance consistency.
- Analyzed customer feedback to identify trends, implementing changes that improved overall service quality and client retention.
- Evaluated operational workflows regularly, recommending improvements that enhanced service efficiency and reduced operational bottlenecks.
- Improved office operations by automating client correspondence, record tracking and data communications.
Skills
- Customer service excellence
- Shipping and receiving
- Customer focus
- Issue resolution
- Front office administration
- Multitasking and organization
- Attention to detail
- Excellent communication
- Reliability
- Data management
Timeline
Customer Service Administrator
Country Estate Fence
03.2015 - 04.2020