Client Benefit Specialist
Ventura County Human Servises Agency
Nov1998 - 07.2021
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Utilized software when inputting applicant information into agency's computer system.
- Conduct interviews with applicants, explaining benefits process and which programs were available.
- Processed benefits applications and documents for food stamps and medical assistance.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Conducted outreach programs and promoted new programs to communities and prospective clients.
- Participated in new hire training and development tasks.
- Developed thorough knowledge of financial aid programs to recommend relief options matching client needs.
- Managed intake of new claims and performed routine follow-ups.
- Reviewed applications to verify client information and resolve discrepancies.
- Gathered financial information from clients regarding income, assets and debts. information and files into databases for further review and tracking.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Coordinated with other departments to promote prompt processing of client applications.
- Explained reasons behind application denials and recommended further action.
- Maintained positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Informed applicants of other agencies providing useful or related assistance.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
