Teresa Seidenberg

• Address all queries and concerns of high and ultra-high net client relationships, exceeding expectations and cultivating a strong relationship to anticipate their needs, being mindful of family/client circumstances.
• In partnership with the business development and relationship management teams, coordinate all aspects of client onboarding, assisting with any questions or issues during review and completion of required paperwork and ensuring a seamless process.
• Initiate and fulfill cash flow requests including asset trading, transaction review, and verification.
• Complete RMD requests and monitor that required RMD is completed annually
• Maintain/update client personal and account data on internal systems and electronic files.
• Prepare presentation materials for client meetings, and participate in client and internal meetings as required.
• Complete periodic account reviews to identify coding issues, account documentation requirements/updates, compliance issues, or fraudulent activities
• Review day-to-day trade and cash processing activities for any outliers or cash flow/balance issues

• Completed audit and operational functions to support investment performance measurement and data distribution
• Ensured the accuracy and timeliness of information provided to both internal and external clients, working with relative teams and partners
• Served as the point of contact on specific Asset Management product offerings in relation to performance reporting
• Interfaced with portfolio managers, product and/or client servicing as required
• Reconciled and maintained GIPS Composite membership
• Analyzed performance calculations and resolved outliers/issues
• Assisted with special projects and process improvement initiatives, including the testing and implementation of a new operational system
• Identified improvements to existing processes, driving operational efficiency and productivity

• Coordinated market review and research of similar product offerings
• Coordinated with CEO on presentation tools and documentation of materials and packages

• Supported Sales Team in delivering high quality client service to new and existing investment management clients
• Proactively advised portfolio management and trading team of withdrawals/deposit activity and/or cash flow notifications received from clients
• Assisted clients, financial advisors and custodian banks with required documentation and compliance requirements for account opening and asset transfer
• Completed account setup timely and accurately for proper funding and investment
• Completed audit and final review of client documentation for compliance, recordkeeping and billing purposes
• Selected to assist in building process, workflows procedures and controls for daily and monthly reconciliation of client accounts using Advent Rex system and custodian interfaces
• Reconciled transactions and holdings in client accounts utilizing custodian/broker reports and Advent Rex system
• Identified and resolved differences and discrepancies

• Managed team of four cash processors, ensuring timely processing of client cash flow directives
• Coached team, encouraging culture of teamwork and positive proactive communication
• Hired, trained and managed new staff
• Created/updated desktop procedures
• Engaged with counterparty managers and operations teams at US Bank nationally to determine best practices, tools and procedures impacting team and processes
• Actively supported Sales Team to deliver high quality service and assistance to new and existing institutional trust client relationships
• Primary point of contact for Institutional Trust clients, managing queries, documentation and cash flow requests
• Initiated account opening requirements, monitored asset transfer
• Assisted clients with inquiries related to the onboarding process
• Completed required KYC documents for new account acceptance
• Completed periodic account reviews to identify system-coding problems, account documentation updates, compliance issues, or fraudulent activities
• Provided results to compliance team and records keeping system
• Daily, reviewed, reconciled and submitted day-to-day cash processing activities associated with institutional trust accounts
• Completed RMD requests and monitored loan activity/payments
• Completed monthly billing of accounts and ad hoc requests as required

• Liaised with sales teams and various departments to ensure new account opening tasks were completed timely and accurately
• Coordinated meetings with various groups within the firm to centralize requests and communication
• Worked with operations, legal, distribution and members within the investment management group to review processes and ensure quality and scalability in existing and new processes

• Managed team in day to day operations of International and Domestic Trade Settlements (Equity, Fixed Income and FX processing) and Corporate Actions for three Nuveen affiliates.
• Identified opportunities for process/work flow improvements, leveraging internal departmental resources, firm-wide resources, and external industry experts and working-groups. Successfully restructured department personnel, procedures and best practices. Increased straight-through processing functionality by 50% for all event types.
• Led team in identifying and implementing procedural requirements in International Frontier and Emerging markets. Monitored and implemented necessary processes and system updates due to changes in market rules, requirements and fees. Participated in conference calls with market specialists
• Assessed, addressed and resolved personnel issues. Tracked/documented employee performance. Conducted employee performance reviews.
Project Management/Special Projects
• Coordinated and led cross-departmental teams in straight through processing projects for posting of currencies, dividends and corporate actions.
• In partnership with Legal and Compliance and Grant Thornton-Consulting Team, coordinated, documented and completed internal work-flow controls for Settlements and Corporate Actions. Successfully created testing, controls and documentation required to complete SSAE16 certification.
• Successfully implemented replacement of corporate action notification vendor change.
• Coordinated file schema requirements with SWIFT vendor, successfully created and tested file requirements with IT department. Completed front to back testing and implementation with vendor and custodians.

• Resolved Trading Desk and Prime Broker concerns and/or inquiries in a complete and timely manner
• Reviewed and initiated all trades executed by trading desk, ensuring proper position tracking, funding as well as timely settlement of trades
• Ensured communication and clarification of corporate action elections and response requirements
• Reconciled daily cash and security positions between internal accounting system and Prime Broker statements
• Resolved pending trade settlement discrepancies
• During company downsizing of Operations staff by 71% (staffing reduced from 14 to 4), retained as core team member
• Selected by Executive Committee as key strategic member to help spearhead the restructuring of Operations

• Acted as primary custodial operations contact for Investment Managers and Clients conducting International Trades
• Reviewed and processed settlement requirements for all global trades within local market requirements, ensuring proper FX processing for funding and timely settlement of international trades
• Coordinated with Director of FX operations reporting and processing of all soft dollar reimbursements to clients
• Ensured communication of corporate action elections and response requirements
• Selected by Operations Manager to assess and resolve any procedural risk associated with tracking and processing of corporate actions events
• Assisted with analysis and processing of international tax reimbursements, based on tax treaty rules and account types