Teresa Reykdal

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Checked guests in out of hotel, made reservations, and processed payments.
• Kept accounts in balance and ran daily reports to verify totals.
• Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.

• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
• Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
• Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
• Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
• Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
• Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
• Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
• Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
• Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.

File job books

Make sure job books were signed in and out

answer questions about job books

• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Assisted with onboarding new clients and securing paperwork completion.
• Routed incoming mail and messages to relevant personnel without delay.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.