Teresa Renteria
Rancho Cucamonga,CA
Summary
Enthusiastic patient problem solver seeking to offer social services motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Dayton Superior
06.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer service orders promptly to increase customer satisfaction.
Instructional Assistant
Windrow's Elementary
09.2018 - 06.2021
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Supported student learning objectives through personalized and small group assistance.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
- Provided support to help students with special needs learn and grow.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
- Communicated regularly with parents regarding their child''s academic performance and any areas requiring additional support or intervention.
- Participated in parent-teacher conferences, offering insights and suggestions to support student success at home and school.
- Assisted in IEP meetings.
- Provided appropriate accommodations and modification for student's with IEP's.
Customer Service Representative
Calmet Services
09.2009 - 09.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer's inquiries and referrals concerning initial service activation and coverage changes.
- Prepared requisitions for overpayment for refund checks and ensured organized filling was conducted for future reference to customer records.
Westside Children's Center
Pre-school Teacher
08.2000 - 09.2009
- Scheduled and perform classes, observations and develop assessments of children with parent participation.
- Provided technical assistance to family child-care providers in child development and related areas through bi-monthly visits, training, and telephone consultations as needed.
- Assist and advocated children in strict structure environment referrals for after school programs.
- Maintained and updated students accounts
- Participated in ongoing training opportunities to remain current on new techniques, tools, equipment, and industry best practices related to mending services.
- Verified student's confidential documentation for eligibility.
- Acted as a client liason for parents and center administrators.
- Organized, scheduled, weekly meetings, activities and parent conference.
- Coordinate screen and refer students for health conditions.
- Coordinate in providing health care services.
- Coordinate leadership for health policies and programs.
- Advocate for students with disabilities who have special health care needs.
- Participated in development of school safety plans to address areas of concern.
- Developed strong relationships with local healthcare providers to ensure continuity of care for students requiring specialized services.
- Promoted a healthy school environment through regular inspections, identifying potential hazards and recommending corrective actions.
- Developed care plans and made referrals as necessary for students with health concerns or injuries.
- Offered counseling and referrals to provide comprehensive mental health support.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Provided medical consultations to other school personnel to promote well-coordinated school health and safety efforts.
Teacher Assistant
Ascot Elementary
08.1996 - 06.2000
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Supported student learning objectives through personalized and small group assistance.
- Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
- Coordinate student health and identified potential health concerns to provide appropriate care.
- Facilitated early detection of health issues by conducting routine screenings for vision, hearing, scoliosis, among others.
- Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
- Streamlined documentation processes for maintaining accurate student health records, ensuring compliance with regulations.
- Coordinated students on various health topics to promote overall health and wellbeing.
Education
Bachelor of Arts - Human Development
Pacific Oaks College
Pasadena, CA05.2015
Associate of Arts - Liberal Arts
East Los Angeles College
Monterey Park, CA05.2002
Skills
Problem-solving abilities
Active Listening
Critical Thinking
Oral communication
Student Engagement
Parent-Teacher Communication
Health screening
Individualized healthcare plans
Medication Administration
Timeline
Customer Service Representative
Dayton Superior
06.2021 - Current
Instructional Assistant
Windrow's Elementary
09.2018 - 06.2021
Customer Service Representative
Calmet Services
09.2009 - 09.2018
Westside Children's Center
Pre-school Teacher
08.2000 - 09.2009
Teacher Assistant
Ascot Elementary
08.1996 - 06.2000
Bachelor of Arts - Human Development
Pacific Oaks College
Associate of Arts - Liberal Arts
East Los Angeles College
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