Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Teresa Passavanti

Calgary,AB

Summary

An efficient customer service representative with 8+ years, capable in providing a well established attitude and adaptiveness in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and productivity; as well as, venture towards expanding my work experience.

Overview

24
24
years of professional experience

Work History

Deli Department Clerk

The Italian Supermarket
02.2020 - Current
  • Provided exceptional customer service to internal and external clients, ensuring satisfaction and timely resolution of issues.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.

Assistant Bakery Chef

Mangia E Scappa
04.2010 - 08.2017
  • Consistently met tight deadlines for high-volume orders without compromising quality.
  • Collaborated with team members to develop seasonal menu items, driving customer interest.
  • Cleaned and maintained kitchen equipment and oven.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Cut and shaped dough for pies, rolls and other pastries.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Prepared dough for variety of pastries, cakes and breads.
  • Followed food safety standards when handling ingredients.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Applied effective time management techniques to meet tight deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Hair Salon Owner

New Style
05.2000 - 10.2010
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
  • Reviewed financial statements regularly to identify areas for improvement in profitability and efficiency.
  • Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
  • Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
  • Processed payments, entering sales in register for prompt customer service.
  • Managed salon operations, ensuring efficient scheduling and high-quality customer service.
  • Organized and detail-oriented with a strong work ethic.

Education

Hairstylist

Commissione Provinciale Per L'artigianato
San Giovanni In Fiore
12.1993

Skills

  • Analytical Thinking
  • Attention to Detail
  • Flexible and Adaptable
  • Customer Communication
  • Cash Handling
  • Customer Satisfaction

Languages

Italian
Native or Bilingual
English
Professional Working

Timeline

Deli Department Clerk

The Italian Supermarket
02.2020 - Current

Assistant Bakery Chef

Mangia E Scappa
04.2010 - 08.2017

Hair Salon Owner

New Style
05.2000 - 10.2010

Hairstylist

Commissione Provinciale Per L'artigianato

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Teresa Passavanti