Teresa Paraspolo
San Dimas
Summary
Experienced Client Success Manager with over 10 years in managing client portfolios, leading software implementations, and enhancing customer experiences. Expertise in client retention, user training, and support efficiency. Skilled in fostering strong client relationships and resolving complex technical issues while facilitating communication between clients and technical teams.
Overview
10
10
years of professional experience
Work History
Client Success Manager
Uveritech
Glendora
02.2020 - Current
- Manage a portfolio of 100+ client accounts, driving onboarding, adoption, and long-term customer satisfaction
- Lead end-to-end software implementations, aligning client needs with internal development and delivery teams
- Proactively addressed client issues, fostering trust and ensuring consistent value delivery for client retention
- Act as the primary liaison between clients and technical teams, translating business needs into actionable solutions
- Consistently receive positive client feedback and recognition for responsiveness, problem-solving, and support quality
- Resolved 1,000 support tickets weekly, ensuring high service quality and client satisfaction
- Streamlined troubleshooting processes and prioritization workflows, enhancing ticket resolution times
- Contribute to product improvements through client feedback and testing
Customer Service Representative (Software)
HdL Companies
San Dimas
04.2019 - 01.2020
- Resolved software-related issues while maintaining strong customer satisfaction
- Delivered high-volume customer and technical support via phone, email, and chat to enhance customer experience
- Managed client requests while maintaining comprehensive documentation in internal systems to ensure accurate record-keeping
- Partnered with internal teams to improve workflows and service efficiency
Customer Service Representative / Receptionist
Ronsin Litigation Support Services
Walnut
08.2016 - 05.2018
- Handled high-volume inbound and outbound client communications to ensure timely and accurate support
- Verified business information for legal documentation through thorough research to maintain compliance
- Prepared and processed legal support materials for field teams, facilitating efficient case management
Education
Bachelor of Science - Computer Information Systems, Information Assurance
Cal Poly Pomona
Pomona, NY06-2018
Associate of Science - Business Administration
Citrus College
Glendora, CASkills
- Client Success
- Account Management
- Customer Retention
- User onboarding
- Client onboarding
- SaaS Support
- Software Implementation
- Product Support
- Technical support
- Ticketing Systems
- CRM Tools
- Technical troubleshooting
- Product training
- Ticket management
- Cross-functional Collaboration
- Relationship management
- Problem solving
- Effective communication
Additional Information
Authorized to work in the U.S. for any employer
Timeline
Client Success Manager
Uveritech
02.2020 - Current
Customer Service Representative (Software)
HdL Companies
04.2019 - 01.2020
Customer Service Representative / Receptionist
Ronsin Litigation Support Services
08.2016 - 05.2018
Bachelor of Science - Computer Information Systems, Information Assurance
Cal Poly Pomona
Associate of Science - Business Administration
Citrus College